What are the responsibilities and job description for the Assistant Inkeeper position at Cogent Analytics?
About the Company
We are seeking a detail-oriented and guest-focused Assistant Innkeeper to create memorable morning experiences for guests at our 9-room boutique bed and breakfast. This role is ideal for someone who enjoys the art of breakfast, thrives in a collaborative team environment, and takes pride in creating seamless, personalized experiences for guests from first contact to their next stay. Training will be provided, along with ongoing support during the transition and beyond. If you have a passion for cooking or baking, a keen eye for cleanliness, and a welcoming personality, we would love to have you join our team.
About the Role
- Days: 2 mornings per week, Thursday & Sunday
- Shift Length: 4 hours
- Standard Hours: 7:00 AM – 11:00 AM, breakfast served at 8:00 am
- Ski Season Hours: 6:00 AM - 10:00 AM, breakfast served at 7:00 am
Responsibilities
- Arrive early to prep ingredients and bake/cook high-quality breakfast items for guests.
- Lay out and maintain the buffet breakfast selection throughout the service window.
- Label and communicate allergy/special dietary needs foods clearly.
- Brew coffee and have hot water available for tea/hot chocolate.
- Examples of prepared breakfast items include: scrambled eggs, pancakes, waffles, bacon.
- Restock coffee and tea stations throughout the morning.
- Keep fridge items, snacks, and beverage stations fully replenished for the day ahead.
- Communicate any low-inventory items or kitchen needs to leadership.
- Greet guests warmly and exhibit a high standard of hospitality and professionalism.
- Interact with guests during breakfast, answering basic questions about Timberholm and the surrounding areas and making them feel welcome.
- Address guest inquiries or dietary needs during service with care and professionalism.
- Coordinate closely with Hannah on any special requests or guest/inn concerns.
- Resolve minor guest issues and escalate to the leadership team when necessary.
- Efficiently handle all breakfast cleanup, including washing dishes, sanitizing cookware, and clearing tables.
- Mop the kitchen floor and thoroughly vacuum the Great Room after service concludes.
- Ensure all remaining food is properly stored, labeled, and put away according to food safety standards.
- Coordinate regularly with Hannah/broader team on critical guest and inn related items.
- Support a positive, communicative, and team-oriented work environment.
Qualifications
- Authorized to work in the United States
- Ability to communicate in English, both written and verbal
- Valid state issued driver’s license and current auto insurance
- Basic computer skills
- Comply with all company policies and procedures
- Exemplify a high-performance culture through words and actions
Required Skills
- Hospitality-minded with a focus on delivering excellent guest experiences
- Strong communicator with a warm, friendly demeanor
- Dependable for early mornings and twice weekly shifts
- Problem-solver who can handle guest concerns with professionalism
- Detail oriented and uses time efficiently
- Physical stamina to stand for long periods, bend, lift, and handle tasks such as mopping and vacuuming