Client Service Specialist

COGENCY GLOBAL, INC.

THE RIGHT RESPONSE

AT THE RIGHT TIME,

EVERY TIME

Client Service Specialist

Chicago, IL

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time: M-F

9 AM – 5 PM

Are you looking for a company committed to integrity, fairness, and fun? Are you in search of a corporate culture that fosters career development and values work-life balance? Would you like to be a part of a fantastic, growing Chicago team? If you answered yes to these questions, then we have a position you should apply for!

Summary:

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and detail oriented. A strong preference will be shown to any applicants who might have paralegal experience or a history of working with corporate and secured transactions or researching public records.

Essential Duties and Responsibilities:

· You will be in direct contact with clients –processing orders, resolving any issues, request for assistance.

· Ability to respond promptly to client questions and concerns

· Helping clients to use Cogency's proprietary applications (training provided)

· Guiding clients through the process of working with state and local public offices

· Working with public offices and commercial agents on the client's behalf

· Reviewing legal documentation –attention to detail is a must.

· Multi-tasking effectively

· Excellent customer service skills

· Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)

· Team player

· Great written and verbal communication

· Bachelor’s degree

· Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

· Light walking will be required for dropping off & picking up documents at state agencies

Together, we live our Core Values

Integrity: Doing the Right thing even when no one will know and walking the talk

Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.

Fun: We believe in a fun work environment & have many team events that support the ‘fun’ culture

...and to further support our staff, we offer:

· 35-hour work week

· Relaxed and Casual dress code for Summer months & Fridays

· Educational assistance program for all of our eligible staff members

· Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions

· An Organization that gives back to Society – We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year

· A commitment to diversity & inclusion

· 401k up to 5% price match, Access to FSA, Pre-Tax Transit benefit

· 80% covered Medical Insurance & 80% covered Dental & Vision insurance