What are the responsibilities and job description for the Deskside Support Specialist position at Cogdell Memorial Hospital?
Description
Responsible for deskside issues and escalation to senior team members where appropriate. The person in this position is required to work on site.
Requirements
QUALIFICATIONS
• Must be a high school graduate or equivalent
• A and NW certification preferred
• Previous experience or knowledge of the following applications highly desired:
o Windows 10
o Microsoft Office
o Basic Network Troubleshoot Skills
o Knowledge of Smart Phones
o Understanding of Server Environments
o Telecommunications preferred
o Dragon or Voice Recognition Software preferred
o Basic Understanding of Active Directory preferred
ROLE AND RESPONSIBILITIES
• Provide support to employees or customers regarding technical inquiries
• Diagnoses to isolate the nature of the problem and resolve support issues
• Identifies, troubleshoots and resolves software, hardware and network failures
• Performs the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or systems
• Thoroughly documents cases to ensure continuity of information and adherence to customer service standards
• Create reports as needed
• Performs other duties as assigned
REQUIREMENTS
• Support CMH’s mission, vision, core values and customer service philosophy
• Adhere to the CMH Compliance Program
• Assures/maintains compliance with all accreditation, statutory and regulatory standards at the local, state, and federal levels
• Comply with all organizational policies
• Demonstrate outstanding customer service/advocacy, professionalism and integrity
KNOWLEDGE, SKILLS AND ABILITIES
• Good knowledge of endpoint computing devices
• Good organizational and planning skills
• Good interpersonal skills to resolve problems in a professional manner
• Able to prioritize cases and resolve time-sensitive issues
• Able to understand and convey terms and concepts related to technical support
• Willingness to adapt to change and support new technologies as well as policies and procedures in a positive manner
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS
• High-stress environment
• Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
• Pushing and pulling heavy objects
• Position may require lifting of 51-100 pounds
• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing
• Mental demands include: alertness, analytic ability, memory, concentration, judgment, initiative, precision, creativity and communication.