What are the responsibilities and job description for the CSR position at COFREIGHT INC?
Unis accelerate logistics success with our Transportation Management System that offers unparalleled control, visibility, and adaptability. Unis strives in elevating our employees and operations toward new heights of excellence. As client’s partner with us, we focus on more than just a business relationship; it's an opportunity to unlock a world of value-added services that will enhance operational standards and elevate success by unifying our clients’ supply chain networks through superior technology assets, and information services.
A customer service representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls and emails from customers, participating in meetings with the customer service team to discover new communications tactics, and maintaining expert knowledge about company products or services to best help customers.
Requirements:
Responsibilities:
- Answer customer service calls,
- Research customer issues and concerns.
- Scheule pick-up requests.
- Order supplies, track packages.
- Receive credit card payments.
- Communicate billing concerns.
- Maintain customer database.
- Assist customers claim process.
- Assist Customers with software questions or concerns.
- Other duties as assigned.
Requirements
- Experience in Customer Service or Logistics industries.
- Excellent communication and empathy skills.
- Ability to multi-task.
- Ability to type 35-40 wpm.
- Excellent attendance record
- Proficiency in Outlook, Microsoft word and Excel.