What are the responsibilities and job description for the Service Desk Support position at Coforge?
Role: Service Desk Support
Location: Charleston, WV
Skills Required:
We at Coforge are looking for service desk with the following skills.
· Provide Level 2 support to the client.
· Identify issues and escalate issues when necessary.
· Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
· Escalate user issues to appropriate resources when necessary.
· Perform software, hardware and basic network troubleshooting.
· Clearly document user issues and troubleshooting steps.
· Maintain technical documentation.
· Perform other duties as assigned.