What are the responsibilities and job description for the Service Desk Support position at Coforge?
Role: Service Desk Support
Location: Charleston, WV
Key Skills: Service Desk, Customer Service, Level 2 support
Experience: 02 years
Mode of Hire: Full Time
We at Coforge are hiring for Service Desk candidates with the below skillset :-
- Provide Level 2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
- Perform other duties as assigned.