What are the responsibilities and job description for the level 1 IT helpdesk associate position at Coforge?
Job Title: level 1 IT helpdesk associate
Role: Fulltime
Pay Rate: 17/hr on W2 plus benefits
Experience: 1-2 years
Skills: software, hardware and basic network troubleshooting
Location: Remote
We at Coforge are hiring service desk technician with the following skillset:
- Provide Level 1 and 2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat.
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
- Perform other duties as assigned.