What are the responsibilities and job description for the Desktop Support Technician position at Coforge?
Role: Desktop Support Technician
Location: Minneapolis, MN
Key Skills: Level 1/2 support, inbound/outbound calls, Desktop Support
Experience: 02 years
Mode of Hire: Full Time
We at Coforge is hiring for Desktop Support Technician with below skillset :-
- Handle inbound/outbound calls.
- Provide Level 1/2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware, and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.