What are the responsibilities and job description for the Call Center Representative position at Coforge Technologies?
Job description
We at Coforge have an urgent need for Call Centre Specialist with Insurance experience which will be onsite opportunity. If interested, please feel free to reach me at #646-383-9828 extn 11391.
JOB DUTIES AND RESPONSIBILITIES
- Accurately performs insurance verification’s by taking inbound calls from or performing outbound calls to Insurance Agents/Regional Offices, and or researches approved Websites to verify insurance information as needed for each specific situation.
- Work the inbound/outbound call queue by taking/making inbound/outbound calls or web verifications
- Accurately composes written information for contracts histories.
- Accurately verify, key, and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
- Process insurance information received from agents, lenders, and borrowers on the tracking system
- Review insurance policies for compliance with lender requirements
- Meets set goals for productivity.
- Meets assigned workload expectations
- Other duties as assigned
QUALIFICATIONS (EDUCATION, EXPERIENCE, CERTIFICATIONS & KSA)
- High school diploma/GED required
- Data entry and keyboard knowledge required
- Ability to remain composed and effective under pressure
- Strong attention to detail and organizational skills required
- Strong problem solving skills and ability to escalate to management any issues
- Ability to handle multiple tasks and follow up until completion
- Ability to read and apply commonsense understanding to simple instructions, short correspondence, oral/written instructions and memos
- Ability to work independently in a fast-paced environment
- Shows teamwork to meet department goals
- Ability to communicate clearly, concisely, and effectively in writing and verbally.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Experience:
- Insurance verification: 1 year (Required)
- Escrow: 1 year (Preferred)
- Non-Escrow: 1 year (Preferred)
Ability to Commute:
- Augusta, GA 30907 (Preferred)
Work Location: In person
Salary : $16
