Patient Access Coordinator - PRN

Job Title: Patient Access Coordinator

Department: Administration / Finance

Reports To: Billing & Patient Access Supervisor

Summary:

Greets and gathers information from patients upon admission; records necessary personal information, secures required signatures; verifies method of payment and collects any co-payment at time of service; collects prepares and supplies patient data to various hospital departments.

Essential Duties and Responsibilities:

• Pre-admission duties:
  • Contacts patients and/or interviews patient at the hospital prior to admission to obtain needed information; entering preadmission information on elective and maternity patients into the computer.
  • Screening insurance information to identify patients requiring preadmission approval from third-party payers; verifying that approval has been obtained; notifying patients’ accounts of admissions for surgery or other self-paying admissions.
  • Explains hospital policies and answers patient inquiries.
• At time of admission duties:
  • Greets and receives patients to be admitted.
  • Conducts personal interview to obtain required demographic and insurance information, and enters it into computer; reviews preadmission information for accuracy and completeness.
  • Obtains required signatures on legal consents and insurance forms.
  • Hands out patient information literature.
• Creates patient identification band and places on patient; notifies nursing unit of patient’s arrival.
• Notifies certain insurance companies on daily basis of the admission of their subscribers and logs notifications made.
• Collects any appropriate or required insurance co-payment from patient at time of registration.
• On designated shifts, calculates daily census and verifies accuracy of nursing unit census listings.
• Answers daily inquiries of patients and public in person or via telephone regarding admission procedures; hospital regulations and services, when necessary, referring inquiries to appropriate person or department; provides directions for finding other areas within the hospital.
• Comply with the personnel policies, department policies and CHS Code of Conduct.
• Other work duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or equivalent; One year of office or hospital clerical experience preferred. Knowledge of medical terminology is desired. One to three months’ on-the-job training.

Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information and questions form residents, family members, medical staff, and other employees and the general public. Employee must possess and apply good customer service skills with all patients and staff.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle or feel; reach with hands and arms, stoop, talk and hear.