What are the responsibilities and job description for the System Administrator II position at Coffee Regional Medical Center?
System Administrator II
Job Description
POSITION SUMMARY
Responsible for the configuration, implementation, monitoring and maintenance of all infrastructure services, including but not limited to enterprise backups, web services, Active Directory, Antivirus Management, Patch Management and Software Deployment. This position is responsible for all security related services, including but not limited to firewalls, routers, and network switches to ensure CRMC security standards are enforced. Position is responsible for the establishment, management, and maintenance of the technical environment with the objective of maximizing the reliability and efficiency of hardware and software resources. Performs diagnostic procedures for the purpose of isolating, identifying, and resolving problems/errors associated with networking and system performance. Analyzes reports and develops recommendations for new or replacement hardware/software needs to achieve optimum efficiency of personnel and equipment.
QUALIFICATIONS
- Knowledge, Skills and Abilities
- Excellent customer service skills.
- Reads and understands the English language.
- Ability to think critically and analytically with little or no supervision
- Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
- Ability to process information and prioritize
- Possesses exceptional verbal and written communication skills
- Possesses independent work habits, is self-reliant and self-directed
- Ability to learn, adapt, and change as required by the job functions
- Ability to maintain absolute confidentiality of material and information accessed and reviewed
- Basic computer literacy
- Ability to move freely, reach, bend, and complete light lifting
- Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines
- Ability to maintain attendance to meet standard job practices
- Uses critical thinking to asses issues, identify solutions and make informed decisions.
- Education
- Four years of college and/or technical training in a computer-related field such as
- Computer Science
- Information Science
- Management Information Systems
- Computer Operations
- Network Design
- Licensure
- N/A
- Experience
- Minimum of 10 years of networking design and configuration
- Minimum of 10 years working on Cisco, Palo Alto, or Arista equipment managing access points, switches and routers
- Interpersonal skills
- This position requires significant interaction with internal and external clients and vendors
- Essential technical/motor skills
- Required to Rack, Connect and Remove networking equipment including switches, routers, and UPSs
- Must be able to patch and route ethernet and fiber cables
- Essential physical requirements
- Sedentary: Exert up to 15 lb. of force occasionally and/or a minute amount frequently - 25-49%
- Light: Exert up to 25 lb. of force occasionally and/or up to 10 lb. of force frequently - 50-74%
- Medium: Exert 25 – 75 lb. of force occasionally and/or up to 15 lb. of force frequently - 25-49%
- Essential mental requirements
- This is a high-stress position
- Essential sensory requirements
- Temperature controls used in server closets
- Other
- Advanced knowledge and understanding of network infrastructure and networking concepts
- Advanced knowledge of TCP/IP and OSI model
- Advanced knowledge of VLAN, VPN, ARP, 802.x Standards
- Working knowledge of programming concepts and logic within PowerShell
- Solid understanding of Hypervisors
- Working knowledge and understanding of applications support concepts
- Basic knowledge of Non-Microsoft Operating Systems
- Advanced knowledge of O365 and Associated applications
- Equipment used
- Networking: Cisco, Arista
- Desktops/Laptops: Dell, Lenovo, Apple
- Servers: Physical - HP, Dell; Virtual: Microsoft, Linux (Red Hat, Ubuntu), AIX
OTHER QUALIFICATIONS
- Exposure to hazards (body fluid exposure level)
- Level III
- Age of Patient Populations Served
- No patient contact
JOB SPECIFIC DUTIES
Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position’s purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable.
Major Tasks, Duties, and Responsibilities
- Administers, maintains and secures CRMC’s enterprise network infrastructure through configuration management, software updates, documentation, troubleshooting and adherence to cybersecurity best practices.
- Ensure appropriate security settings are assigned and maintained within CRMC enterprise host systems (Windows, Unix, etc.) utilizing Group Policy and other tools
- Responsible for providing application support as needed to include, but not limited to, initial application configuration, application updates, documentation, and system troubleshooting
- Serves as technical advisor to assigned CRMC departments, affiliate groups, and physician offices offering guidance and recommendations that adhere to CRMC standards
- Assists with HL7 interface maintenance to include, but not limited to, initial interface configuration, interface modifications, vendor communications, documentation and troubleshooting
- Manages enterprise server maintenance in an Active Directory environment to include, but not limited to, initial server configuration, system updates, documentation and system troubleshooting
- Leads efforts to perform enterprise backups and routine testing to ensure daily backups are performed and completed successfully
- Provides guidance and direction, as well as informal instruction to other operations staff
- Assists IT Director training new staff. Serves as level III support to all IT staff
- Maintains a broad knowledge of Information Technology relating to healthcare and using this knowledge to improve and advance CRMC's systems
- Maintains and monitors Type 1 Hypervisors and virtual environments: Including building, maintaining and monitoring Virtual Farms of servers and clients.
- Mentors System Administrator I and Desktop Administrators
- Assists with Security Assessments and Pen Test mitigation.
- Manages the lifecycle of SSL/TLS certificates including issuance, deployment, renewal, and monitoring to ensure secure communications and prevents service disruptions.
- Leads infrastructure changes through CRMC’s Change Management process ensuring proper planning, documentation and communication.
- Leads efforts to maintain accurate inventory and lifecycle management of IT hardware, software and technology assets.
REGULATORY COMPLIANCE
- Maintains systems in compliance with HIPPA, NIST, PCI DSS