What are the responsibilities and job description for the Truck Service Advisor position at Coffee Cup Fuel Stop?
JOIN OUR TEAM!?
Our team is our most important guest!
It’s not just a job, but an opportunity to grow by having fun and becoming part of the Coffee Cup Travel Plaza TA Express! We focus on teamwork, community, efficiency, hard work, and autonomy to create a focused and positive workplace that benefits our team and guests.
We’re opening a brand-new Truck Shop in Steele, ND soon! Training will take place at our Summit, SD location until Steele is ready for its grand opening—giving you the chance to learn, connect, and build your skills before day one in the new shop.
Benefits available for all team members include:
• Weekly pay
• 401(k) with company matching
• Paid Time Off
• Premium pay for overnight shift
• Opportunity for wage increase after certifications & annual merit review
• Coffee Cup scholarships for recently graduated team members or children of team members (select locations)
• Access to Employee Assistance Program
• Coffee Cup Wellness Program
• Team recognition reward program
• Free birthday meal
• Shift meal 50% discount
• Team member referral bonus
• Years of Service gift & bonus
• Free coffee & fountain drink while on shift
• Corporate Coaching
Additional benefits for full-time team members include:
• Company-sponsored Health Plan
• Health Savings Account
• Vision, Dental, & Life Insurance
• Flexible spending accounts – medical and childcare
• Short Term Disability
Summit, SD: Commuter rooms are available for out-of-town team members who wish to travel to the location and work a condensed work week.
Steele, ND: Housing available
Truck Service Advisor (TSA) – Steele, ND
Housing Available for Qualified Candidates
The Truck Service Advisor is the face of our TA Truck Service shop and plays a critical role in ensuring a smooth experience for professional drivers and fleet customers. As the first point of contact, you’ll be responsible for welcoming drivers, understanding their needs, and translating that information into accurate repair orders for our shop team. You’ll work closely with technicians to track progress, provide timely updates, and ensure services are completed safely and efficiently.
This position requires strong customer service skills, the ability to stay organized under pressure, and clear communication both with drivers and team members. A TSA directly impacts driver satisfaction, shop productivity, and the overall reputation of our service center.
Key Responsibilities:
- Greet professional drivers and fleet representatives in a friendly, professional manner.
- Collect and document service information, creating accurate and detailed repair orders.
- Coordinate with shop technicians to assign work and monitor progress.
- Provide customers with clear estimates, repair timelines, and regular status updates.
- Ensure all safety protocols, compliance guidelines, and company policies are followed.
- Maintain a clean, organized, and professional work environment.
- Deliver excellent customer service in a fast-paced, team-oriented shop setting.
Requirements:
- Previous experience in customer service, automotive, or diesel/truck service is helpful but not required—training provided.
- Strong organizational and communication skills.
- Ability to work in a fast-paced environment while maintaining accuracy.
- Basic computer skills and comfort with data entry.
- Must possess and maintain a clean driving record.
What We Offer:
- Competitive pay with opportunities for advancement.
- Full training and ongoing development.
- Housing available in Steele, ND for qualified candidates.
- Benefits package including health, dental, vision, and retirement options.
- A supportive, team-focused environment with nationwide career growth potential.