IT Support and Compliance Administrator

Reporting to the VP of Information Technology and Security, the IT Support and Compliance Administrator assists in supporting Cofense corporate and lab infrastructure, applications, systems, and networks. This is a dynamic position with opportunities for advancement in one of technologies fastest growing companies.

Essential Duties/Responsibilities

• On-site and remote end-user device support; automation, configuration, installation, and maintenance of end-user device equipment.
• Manage the day to day operations, enhancements, and implementation of company collaboration services
• User onboarding, offboarding, and training
• Support ongoing maintenance of ISO 27001, SOC 2, and FedRAMP programs, including risk assessments, control monitoring, and evidence collection.
• Assist with internal and external audits by preparing documentation, system screenshots, logs, and policy references.
• Conduct periodic access reviews, vulnerability scans, and compliance-driven checks across systems and services.
• Maintain and update security policies, procedures, and standard operating procedures.
• Help ensure timely remediation of audit findings, security vulnerabilities, and compliance gaps.
• Coordinate vendor risk management tasks, including security questionnaires and third-party assessments.
• Support incident response processes, ensuring proper documentation, reporting, and corrective actions.
• Monitor adherence to secure IT operational practices such as change management, configuration baselines, and logging standards.
• Timely resolution of assigned initiatives and tasks
• Knowledge Base (KB) documentation updates.
• Ability to travel to remote offices
• Other duties as assigned

Knowledge, Skills and Abilities Required

• Demonstrates Cofense's values, and vision
• Articulates opinions on IT administration matters
• Displays an attitude of understanding and tolerance for other's opinions by being diplomatic
• Conveys fundamental aspects of job through verbal and written communications
• Effectively changes and meets deadlines as they evolve
• Observes quality standards
• Gives and receives information in well-defined situations

Education and/or Experience:

• Minimum 3 years' IT support
• Bachelor's degree preferred
• Professional Certification in at least one major technology provider preferred
  • MCSA/MCSE, VCP, Network , Security , A ,CISSP, AWS Architect
• Working knowledge of information security frameworks-ISO 27001, SOC 2, and/or FedRAMP
• Experience supporting SOC 2/FedRAMP audits or maintaining an ISO 27001 ISMS.
• Exposure to FedRAMP requirements, SSP documentation, and NIST 800-53 controls
• Experience with;
  • Corporate Network Troubleshooting
  • Desktop/Laptop Support
  • Atlassian Jira/Confluence administration and server maintenance
  • Working experience with at least one major operating system
    • Windows | Mac OS | Linux | Android / iOS
  • Working experience with one cloud service or virtual environment
    • o365, Azure, VMware, or AWS
  • Working knowledge PowerShell or python scripts
  • Virtual server management

- Disclaimer-

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This job description is not a contract of employment, either express or implied. Employment with Cofense will be voluntarily entered into and your employment is considered at will. Cofense reserves the right to alter the job description at any time without notice.

Cofense is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [protected class] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, physical or mental disability, marital status, genetic information or any other status or characteristic protected by applicable national, federal, state or local laws and ordinances. We adhere to these commitments in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline.