Benefits Account Manager

At Coeur Workforce Solutions, we quietly take care of REALLY serious stuff. We are a dedicated payroll, benefits, and HR services organization supporting more than 300 clients with accuracy, care, and consistency. Our Benefits Account Managers are essential to delivering that promise. Managing client relationships, handling benefits administration, and ensuring client operations run seamlessly.

In this position, you will be the cornerstone of our benefits team, managing the benefits reconciliation process for a diverse portfolio of 25 client groups. The ideal candidate has a proven track record in employee benefits, is extremely detail-orientated, and is passionate about providing outstanding service to both clients and their employees.

We move quickly, adapt constantly, and support each other deeply. If you thrive in a fast-paced environment, enjoy solving problems for clients, and want to make a meaningful impact, you’ll fit right in.

Position Summary

The Benefits Account Manager plays a key role in providing exceptional service across payroll processing, HR support, and client account management. This role blends technical benefits administration, customer service, and hands-on problem solving. You’ll be the primary point of contact for a portfolio of clients, ensuring their experience with Coeur is outstanding through timely and accurate benefits administration, and efficient benefit reconciliation.

Responsibilities

• Benefits Administration: Expertly manage the benefits administration process for new hires, employee status changes, terminations, and qualifying life events. This includes calculating deductions for payroll adjustments, departing employees final paychecks, and processing all changes with the insurance carriers. And maintain accurate and organized records of all benefits transactions.
• Invoice Reconciliation & Payment: Diligently reconcile monthly insurance carrier invoices against payroll deductions, ensuring complete accuracy and resolving discrepancies in a timely manner. 
• Client & Employee Support: Serve as a trusted point of contact for our clients and their employees. Provide clear, empathetic, and timely support for all benefits-related inquiries, including questions about eligibility, plans, deductions, and enrollment. 
• Internal Support: Assist the benefits team with various functions as needed including but not limited to benefit administration, open enrollment support, generating reports, and other benefit-related projects.

Required:

• 2 years of direct experience in benefits administration, HR, or a closely related field.
• Proven proficiency in Microsoft Excel, including the ability to perform reconciliations and manage spreadsheets with a high degree of accuracy.
• Strong analytical and problem-solving skills with an exceptional eye for detail.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities and meet firm deadlines.
• Ability to handle sensitive and confidential information with the utmost discretion.

Preferred:

• Experience working in a multi-client environment (e.g., PEO, benefits brokerage, or consulting firm).
• Familiarity with HRIS or benefits administration software platforms.
• A foundational understanding of benefits compliance, including COBRA, HIPAA, and ERISA.
• A bachelor’s degree in Human Resources, Finance, or a related field.
• Health and Life Insurance Producer or Consultant’s License



Our Mindsets: How We Work

These guide everything we do with clients and with each other.

Hold the rope - We support each other.

Make a positive impact - Every interaction is an opportunity to elevate someone’s day.

Be a resourceful problem solver - We look for solutions, think creatively, and tackle challenges head-on.

Keep on learning - We grow our skills continuously to better serve our clients and improve our processes.

Take ownership - We follow through, stay accountable, and deliver excellence without being asked twice.

Benefits

• A comprehensive benefits package including medical, dental, vision, and life insurance, HSA & FSA, disability, and more.
• Generous Paid Time Off (PTO) and paid holidays.
• Volunteer Paid Time Off (VTO)
• Retirement savings plan [e.g., 401(k)] with a company match.

Schedule

• Monday–Friday
• 8:00am to 5:00pm
• On-site work environment (Baton Rouge, LA)

The Ideal Candidate is:

• Dependable and consistent
• People-oriented with strong relationship-building skills
• Adaptable and comfortable shifting priorities
• Detail-oriented and process-minded
• Independent yet collaborative