R.A. Jones Field Service Supervisor

R.A Jones, headquartered in Covington, KY with another location in Davenport, Iowa, is a global leader in the design and manufacturing of primary and secondary packaging machinery for the beverage, chemicals, food, pharma & healthcare, and industrial goods industries. R.A Jones offers an extensive portfolio of solutions for applications in aerosol filling, cartoning and box filling, chub packing, cup filling, pouching and modified atmosphere packaging. R.A Jones is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy, and fully owned by Isabella Seràgnoli. Coesia's companies are leaders in automation solutions for multiple industries, ranging from automated processing and packaging machinery, testing and vision systems, to digital printing technologies, factory flow solutions and precision gears. Our customers include leading players in Consumer Goods, Healthcare & Pharma, Tobacco, Ceramic Tiles, Luxury Goods, Aerospace, Racing & Automotive, Electronics. Coesia has 141 operating units in 35 countries, a turnover of about 1.9 billion euros and over 8,000 employees. In the United States, Coesia employs over 900 people.

Lead field service to profitable growth and ensure industry leadership and customer satisfaction. Provide products and services that maintain the efficiency of our customer's equipment in a manner that meets or exceeds the expectations of our customers.

• 
  BS Degree with 2 years technical sales experience preferred or 6 years of equivalent experience.

• Sales/customer service and managerial experience preferred. Operations experience helpful.

• Strong interpersonal skills. Excellent written and oral communication skills. Able to interact with all levels of employees, management, and external customers.

• Ability to quickly assess customer issues at the root cause level & formulate an action plan for permanent resolution and customer satisfaction.

• Able to travel domestically and internationally to various locations including customer plants with willingness to travel 15 to 25%.

• Must have strong working knowledge of computer applications including Microsoft Office Products (Word, Excel, Outlook, Powerpoint, Sharepoint) as well as working in an ERP system, preferably SAP.

Coesia North America offers a competitive benefit package which includes, among other things:

• 401K offering 6% company match with no vesting period.
• Flexible remote work offering.
• 8-weeks paid parental leave.
• Multiple health benefit & insurance options.
• PTO, sick time, and 12 observed calendar holidays.
• Company paid short-term disability (80% wager placement) & long-term disability.
• HSA company contribution for individual & employer family coverage.

Coesia is an equal opportunity employer and embraces diversity and inclusion.