CLINIC TECHNICIAN/MEDICAL OFFICE SPECIALIST - WALK IN CLINIC (FT)

JOB TITLE: Clinic Technician/Medical Office Specialist (MOS)

DEPARTMENT: Walk-In Clinic

REPORTS TO: Clinical Nursing Director/ Physician Clinics Director

JOB SUMMARY

The Clinic Technician/MOS must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to collect data about the patient’s health status and report data to licensed clinicians, and to provide the care needed as described in the departments policies and procedures. The Technician/MOS will function as both a member of the front desk staff and the clinical staff.

JOB REQUIREMENTS

• Graduate from an accredited CNA, EMT, or Medical Assistant program or equivalent experience preferred.
• N-95 mask fitting required.
• Licenses (optional): Professional licensure is not required for this position, however, those holding active licenses as CNA, EMT-Basic or Advanced EMT with corresponding National Registry EMT, or active certification as a medical assistant will receive preference in selection, and base pay rate.

EXPERIENCE

Previous customer service and/or medical office experience preferred.

SKILLS

• Must possess a high degree of confidentiality in all matters with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Must be able to interact effectively with a wide variety of people.
• Must have strong interpersonal skills with the ability to communicate with staff and public in a friendly, courteous and helpful manner.
• Able to perform effectively in stressful situations.
• Must be well motivated, organized and able to prioritize multiple tasks.
• Must possess attention to detail.
• Excellent communication skills.
• Effective computer and keyboarding skills.
• Must have ability to learn and use Microsoft Office Suite products including Word and Outlook.
• Ability to learn new computer software applications.

• Excellent customer service and telephone communication skills.
• Knowledge regarding aseptic technique.
• Understanding of medical/legal considerations.
• Ability to take pertinent, concise history.

REQUIRED CERTIFICATIONS

BLS (AHA) Certification is required.

ESSENTIAL FUNCTIONS

Clinical Functions:

• Prepare patient for examination by provider.
• Assist all providers and other clinical staff as needed and assigned.
• Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in the patient’s chart.
• Ensure proper, accurate, and timely documentation of health information in patient’s Electronic Medical Record.
• Give instructions to patients as instructed by provider.
• Ensure all related reports, labs and information is filed and available in patients’ medical records prior to their appointment. Complete adequate chart preparation per department requirements prior to appointment.
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare for sterilization as required.
• Maintain or aid in maintaining appropriate levels of stocked medication and medical supplies in exam rooms, specialty carts, and supply rooms/cabinets.
• Document telephone messages in the Electronic Medical Record and provide feedback and answers to patient/physician/pharmacy calls.
• Monitor and process messages from patients and front office staff to physicians, physician assistants, and/or nurses.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
• Pursue continuing education.
• Follow policies and procedures per Cody Regional Health.
• Should be able to work well under situations of stress.
• Perform lab procedures as certified.

Other Clinical Duties:

• Perform ancillary duties as required, i.e. ordering tests, running specimens to CRH, or picking up supplies as requested.
• Assist in general hygiene of the clinic and self, keeping waiting room and all working areas clean and free of clutter.
• Assist with back office functions as trained, i.e. rooming patients, taking vital signs, and performing lab procedures as certified.
• Adhere to Cody Regional Health Standards of Behavior.
• All other duties as assigned.

Front Desk Functions:

• Register patients accurately into the Electronic Medical Record system, obtaining and registering as pertinent required information.
• Obtain consent for service.
• Serve as receptionist, answering phones and receiving clients and visitors.
• Is aware of patients in the waiting room, and assists in keeping them informed of their status.
• Complete purchase orders, maintain inventory, and order items from materiels management for front office supplies.
• Completes claims forms for patients for all encounters that require it.
• Initiate maintenance requests, and ensure items are repaired.
• Perform record search for insurance companies, doctors, and complete and document requests for information.
• Monitor and complete assigned work queue tasks.
• Explain financial responsibility to patients, and collect appropriate copays, co-insurance amounts, and complete self-pay estimates.
• Complete end of day financial closing activities.

SECONDARY FUNCTIONS

• Attend department meetings and in-services and disaster drills.
• Stay up to date on all changes/education affecting position.
• Keep current with BLS certification.