What are the responsibilities and job description for the Help Desk position at Codeworks L.L.C?
Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.
Who We’re Looking For:
Who We’re Looking For:
Help desk capabilities with 2 years of experience in HelpDesk environment. Candidate relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Well-versed with software deployments, installations and in a variety of the HelpDesk concepts, practices, and procedures. Provides a limited degree of work guidance and leadership to other personnel. A wide degree of creativity and latitude is expected. Excellent customer service skills required.
Duration: Until 6/30/26 with extensions possible.
Must be a CURRENT WI resident. NO RELOCATION ALLOWED. Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly.
Onboarding will be on-site first 2-3 weeks. Candidates must be willing to work one week on site and one week remote, rotating.
Responsibilities:
- Provides guidance and performs research for the management and administration of the Microsoft M365 application suite in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions to meet business objectives, tenant technical requirements to create effective knowledge sharing, collaboration, and workflow solutions.
- Serving as the first point of contact for customers seeking technical assistance over the phone, via email and or through our ticketing system. This includes walk-ins.
- Documentation of all customer interactions within our ticketing system
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Manage tickets assigned in a timely manner.
- Determine the best solution based on the issue and details provided by the customer.
- Develop/modifying Knowledge Base documentation.
- PC and Mobile deployments, installation of software and assist customers with new devices.
- Image computers and complete post-image configuration.
- Record events and problems and through resolution logs.
Qualifications:
- 2-5 years experience working in a help desk environment.
- Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services.
- In-depth knowledge of computer systems and mobile devices.
- Proven experience as a help desk technician.
- Ability to diagnose and resolve basic technical issues.
- Proficient with iOS and Android devices.
- Detail oriented and maintain confidentiality.
- Ability to work with minimal supervision.
- Customer-oriented and patient.
- Alternate weekly between on-site work in downtown Madison and remote work With the exception of being assigned to other locations as and where necessary (TOURISM / WAB / DOG / WHS,
About Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.
Codeworks is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Codeworks, LLC discloses that the anticipated hourly pay rate for this position starts at $20/hr. This rate is subject to change based on job-related factors, including client requirements where applicable.
All full time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans. Additionally, employees can participate in Codeworks’ 401(k) retirement plan.
All full time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans. Additionally, employees can participate in Codeworks’ 401(k) retirement plan.
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Salary : $20