Desktop Support I

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.Residency Requirement: Must be a current Wisconsin resident or willing to relocate at own expenseJob SummaryMilwaukee County is seeking a Desktop Support Technician I to join the Imaging and Asset Management team. This role serves as the first point of contact for IT support needs and is responsible for installing, diagnosing, repairing, maintaining, and upgrading PC hardware and related equipment to ensure optimal workstation performance. The primary focus includes PC refreshes as part of the asset lifecycle program, along with device deployment, imaging, printer support, and resolving technical issues through completion.ResponsibilitiesProvide Tier 1 desktop support for hardware, software, mobile devices, printing, connectivity, and user setup.Build, image, deploy, and refresh PCs and laptops.Perform on-the-fly device repairs and basic troubleshooting.Support and maintain workstation hardware, printers, and peripherals.Manage user account setup and maintenance.Work all service requests, incidents, and problems through resolution following ITIL practices.Ensure high-quality end-user support for Milwaukee County employees, contractors, and vendors.Required Skills & Experience (6 months)Desktop support experience.Experience deploying devices.Ability to perform quick hardware repairs and basic troubleshooting.Workstation, printer, and peripheral maintenance skills.General understanding of client/server environments.Experience with Microsoft Active Directory and Azure AD.Strong knowledge of Windows OS and Microsoft Office applications.About Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.Codeworks is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Codeworks, LLC discloses that the anticipated hourly pay range for this position is between $15 and $18. This range is subject to change based on job-related factors, including client requirements where applicable.All full time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans. Additionally, employees can participate in Codeworks’ 401(k) retirement plan.#LI-KN1

Salary : $15 - $18