Front Desk Associate

Reports to: Regional Front Desk Supervisor

Employment Status: Full-time

Classification: Non-exempt

Location: Van Nuys, CA

Work Location: On-site

Job Summary:

The Front Desk Associate values precision, efficiency, and exceptional service. In addition, they enjoy being an ambassador of the company, greeting customers, potential customers, employees and other visitors. Below are the job duties and responsibilities outlined; however, the job duties are not limited to the items listed.

Key Responsibilities:

• Mailing of Records: Manage outgoing correspondence, sending records to the right destinations on time, every time
• Cashing/Depositing Checks: Handle financial transactions by processing checks through online systems or at the bank with reliability and discretion
• Customer Service: Provide a warm welcome and ongoing support to our patients and visitors, embodying our commitment to outstanding care.
• Manage phone systems, emails and office correspondence efficiently
• All other duties as assigned.

Required Skills/Abilities:

• Can organize and collate materials
• Can collect, read/analyze, prepare and ship mail/packages
• Can interact and help others, resolving confusing situations and deescalating conflicts
• Can manage variety of tasks efficiently and effectively with high quality
• Is comfortable with office software and can schedule/manage meetings
• Can organize and process financial transactions

Education and Experience:

• High School diploma or equivalent. College degree a plus
• Has experience in a medical or billing office environment
• Has operating proficiency with Office 365 applications
• Has managed and communicated confidential information
• Can greet people with a friendly and welcoming demeanor

Physical Requirements and Work Environment:

The physical demands describe here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer, reach, stoop, kneel
• Light to moderate lifting of up to 15 pounds is required
• Prolonged periods sitting at a desk and working on a computer

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable disabilities to perform the essential functions.

Benefits:

• Health Insurance

• Vision Insurance

• Dental Insurance

• 401(k) plan with matching contributions