Payment Posting Team Lead (Substance Abuse Billing)

Reports to: Payment Posting Supervisor

Employment Status: Full-Time

FLSA Status: Non-Exempt

Work Location: On-Site - FORT LAUDERDALE, FLORIDA

Job Summary:

The Payment Posting Team Lead oversees the daily operations of a 5 -7 person Posting team, ensuring seamless and compliant processes for ensuring payments are understood, documented deposited and accounted for correctly and accurately. This role involves leadership responsibilities, process optimization, and close collaboration with both internal teams, facilities and external payers to meet organizational goals.

Duties/Responsibilities:

Performance Management and Talent Development

• Cascades annual and quarterly performance goals for team members
• Monitors goal achievement and provide regular feedback and coaching
• Collaborates with HR for performance reviews and corrective action plans
  
  

Developing Reports on Specialist Performance:

• Analyze reports to identify trends and areas for improvement for individual specialists.
• Offer actionable feedback to specialists based on performance data to drive continuous improvement.
• Develop protocols for effective training and ensure compliance with documentation standards.
  
  

Facilitating Monthly Invoice:

• Facilitates the monthly invoice, ensuring accuracy and timely submission to the finance department.
  
  

Employee Training and Development:

• Ensure smooth handover by organizing the necessary documentation and conducting training sessions as required.
• Creates and delivers onboarding/training content/programs that accelerate new hire productivity
• Establish performance goals, provide performance feedback and document performance reviews
  
  

Create Reports for Facility Owner:

• Ensure weekly reports are being submitted to Facility Owners
• Highlight areas of improvement and provide actionable insights to enhance operational efficiency.
  
  

Process Improvement

• Ensure that error detection aligns with the expected timelines and quality standards, and work with the team to rectify any missed or delayed issues.
• Utilize denials received from EOB’s to revise policies and provide retraining to staff as necessary to improve accuracy and compliance.
• Collaborate with Operations department to update protocol as needed to ensure alignment with best practices.
  
  

Required Skills/Abilities:

• Peer level leadership skills with some ability to manage, train, and motivate a team
• Strong organizational and multitasking abilities with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, and Outlook) and credentialing/enrollment software.
• Ability to handle sensitive information with confidentiality and professionalism.
• Familiarity with electronic medical records systems and insurance guidelines
  
  

Qualifications:

• Bachelor’s degree in healthcare administration, business, or a related field preferred.
• Minimum 3-5 years' experience in medical billing, revenue cycle management, or payment posting within a healthcare setting.
• Strong understanding of EOBs, EFTs, and ERA processing
• Proficiency in medical billing software and EMR/EHR platforms
• Knowledge of HIPAA regulations and compliance requirements related to medical billing and patient financial transactions.
• Has worked as part of a team and has exhibited some team leadership skills.
  
  

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k) plan with matching contributions