What are the responsibilities and job description for the Client Onboarding Specialist position at CodeForce?
Job Title: Technical Onboarding Specialist
Location: Remote / Onsite
Employment Type: Full-Time
We are seeking a highly motivated Technical Onboarding Specialist with hands-on experience in Technical Helpdesk Support and IT Services. The ideal candidate will be responsible for onboarding new clients, configuring technical solutions, providing initial technical training, and ensuring a smooth transition into our services. This role requires strong troubleshooting abilities, excellent communication skills, and a customer-focused mindset.
Key Responsibilities- Manage the end-to-end onboarding process for new clients.
- Conduct onboarding sessions and technical training for customers.
- Configure, deploy, and support IT systems, software, and services.
- Provide Level 1 and Level 2 technical support to clients.
- Troubleshoot hardware, software, network, and application-related issues.
- Assist clients with account setup, system integrations, and user provisioning.
- Coordinate with internal technical teams to resolve escalated issues.
- Create and maintain onboarding documentation, knowledge base articles, and SOPs.
- Monitor onboarding progress and ensure successful client adoption.
- Maintain high customer satisfaction through effective communication and timely issue resolution.
- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
- 2 years of experience in Technical Support, Helpdesk Support, IT Services, or a similar role.
- Strong understanding of Windows, Microsoft 365, networking fundamentals, and cloud-based applications.
- Experience supporting end-users in a managed services (MSP) or IT services environment.
- Excellent troubleshooting and problem-solving skills.
- Strong verbal and written communication skills in English.
- Ability to manage multiple onboarding projects simultaneously.
- Experience with ticketing systems and CRM platforms.
- Experience with VoIP systems and troubleshooting.
- Familiarity with Active Directory, Azure AD, Microsoft 365 Administration, and remote support tools.
- Experience in MSP environments and client-facing technical roles.
- Relevant IT certifications (CompTIA A , Network , Microsoft Certifications) are a plus.
- Technical Onboarding
- Customer Success
- IT Helpdesk Support
- Microsoft 365
- Networking Fundamentals
- Troubleshooting
- Client Training
- Documentation
- VoIP Support
- MSP Operations
Salary: Market Competitive (Based on Experience)