Service Desk Technician

Code Red Partners is seeking a talented and organized IT Technician, for it's technology client who develops intelligent Autonomous Surface Vessels for the maritime/naval industries. This role is responsible for mid-level technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic’s IT infrastructure.

Key Responsibilities:

 Provide support for hardware, software, and network issues, including desktops, laptops,

servers, printers, and mobile devices.

 Troubleshoot and resolve escalated technical issues, ensuring timely and effective

solutions.

 Assist with network configurations, including routers, switches, firewalls, and VPNs.

 Perform routine system maintenance, including software updates, security patches, and

backups.

 Administer and troubleshoot Active Directory, Office 365, and cloud-based services.

 Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills

and customer service.

 Document and track support tickets using a helpdesk management system, ensuring

resolutions are well-documented.

 Maintain up-to-date knowledge of emerging IT trends and technologies to provide

innovative solutions.

 Collaborate with senior IT staff on complex technical projects, migrations, and system

upgrades.

 Ensure adherence to security best practices, including data protection and access

control.

Team Collaboration:

 Work closely with cross-functional teams, including IT, sales, engineering, and product

development, to ensure alignment on objectives and messaging.

Qualifications:

 Associate's or Bachelor's degree in Information Technology, Computer Science, or

related field (or equivalent experience).

 1 - 4 years of experience in a technical support or similar IT role, with knowledge of ServiceNow ticketing system

 Proficiency in troubleshooting hardware, software, and networking issues.

 Experience with Windows and macOS operating systems, Active Directory, Office 365,

and cloud services.

 Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).

 Familiarity with ticketing systems and helpdesk management tools.

 Excellent communication and customer service skills, with the ability to explain technical

issues to non-technical users.

 Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.

Preferred Qualifications:

 Familiarity with Department of Defense (DoD) or military industry projects.

 Knowledge of autonomous systems or maritime technology.

 IT certifications such as CompTIA A , Network , or Microsoft certifications are a plus.