Lead ServiceNow Developer

Key Responsibilities

• Serve as the primary developer and administrator for the ServiceNow platform across the enterprise environment
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs
• Build and manage Flow Designer flows, Subflows, and Actions to automate IT and business processes
• Administer Update Sets and manage change promotion across Dev, Test, and Production environments
• Design and deploy IntegrationHub spokes and spoke actions to automate workflows with enterprise identity, patch management, and monitoring platforms/tools
• Build and maintain REST/SOAP integrations with internal systems and third-party tools
• Configure and mature the Change Management module including change models, approval workflows, CAB automation, and risk assessment policies
• Mature and maintain the CMDB including Discovery schedules, normalization rules, CI relationships, and data reconciliation
• Manage Hardware Asset Management Pro configurations including asset lifecycle stages, disposal workflows, and reporting
• Administer and optimize Discovery, MID Server configurations, and Service Mapping for infrastructure visibility
• Design, build, and maintain Service Catalog items and Record Producers to expand self-service capabilities
• Continuously improve the end-user experience through portal customization and feedback-driven iteration
• Enforce Access Control Lists (ACLs) and role-based access controls (RBAC) to protect sensitive data
• Partner with IT leadership and process owners to gather requirements and deliver scalable platform solutions
• Document technical designs, integration architecture, and operational runbooks
• Provide Tier 3 support and serve as the escalation point for platform-related incidents

Required Qualifications

• 3 years of hands-on ServiceNow development and administration experience
• Proficiency in JavaScript, Glide APIs, and server-side and client-side scripting within ServiceNow
• Demonstrated experience with ITSM modules: Incident, Problem, Change, Request, and Service Catalog
• Demonstrated experience deploying ITOM modules: Discovery, CMDB, MID Server, and Service Mapping
• Experience configuring Hardware Asset Management or IT Asset Management modules
• Practical experience building automations using Flow Designer or Workflow Editor
• Familiarity with REST/SOAP integration concepts and ServiceNow integration patterns
• Strong understanding of ITIL processes and how they map to ServiceNow functionality
• Ability to work independently, manage competing priorities, and communicate clearly with technical and non-technical stakeholders

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Experience with IntegrationHub including custom spoke development
• Hands-on experience with CMDB governance and CSDM maturity initiatives
• Familiarity with IT security and compliance frameworks relevant to defense contracting such as CMMC or NIST SP 800-171
• Experience with ServiceNow Automated Test Framework (ATF)
• Exposure to Performance Analytics, reporting, and KPI dashboard development

Experience in a defense, federal, or highly regulated IT environment