What are the responsibilities and job description for the Helpdesk Technician - NLRB position at Code Plus Inc?
At CODEplus, we are more than just a technology company—we are a team of innovators, problem-solvers, and industry leaders dedicated to delivering cutting-edge solutions. With 31 years of success in government and commercial sectors, we have built a reputation for excellence, reliability, and long-term partnerships. We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk in Washington, DC.
As a trusted and growing organization, we offer stability, competitive compensation, and exciting career growth opportunities.
Key Responsibilities:
- Serve as the first point of contact for end-users, logging incidents, and service requests promptly and accurately.
- Diagnose, troubleshoot, and resolve end-user problems related to hardware, software, mobile devices, audiovisual equipment, and video teleconference systems.
- Document incidents, solutions, and service requests in detail, ensuring accurate records for future reference.
- Provide technical support for mobile devices, including smartphones and tablets, ensuring seamless integration, and troubleshooting issues related to connectivity and applications.
- Support audiovisual and video teleconference equipment, configuring, troubleshooting, and maintaining systems to ensure optimal functionality during meetings and presentations.
- Assist in technical refresh projects, deploying new laptop hardware, performing operating system upgrades, and installing specialized software as per organizational requirements.
- Collaborate with IT teams to ensure smooth transitions during hardware and software upgrades, minimizing downtime and user disruption.
Qualifications
- Proven (2 years) experience in a service desk or technical support role, with expertise in incident management and problem resolution.
- Strong knowledge of mobile devices, operating systems, audiovisual equipment, and video teleconference systems.
- Experience in ServiceNow ticketing system
- Familiarity with technical refresh processes, including hardware deployment and software installations.
- Excellent communication skills, both written and verbal, with a focus on providing exceptional customer service.
- Ability to work efficiently under pressure, prioritize tasks, and meet deadlines.
- Relevant certifications such as ITIL, CompTIA A , or HDI Support Center Analyst, are a plus.
Location
Washington DC, Navy Yards metro Area