What are the responsibilities and job description for the Center Coordinator position at Code Ninjas Rockwall TX?
Center Coordinator – Code Ninjas Rockwall, TX
We're looking for a driven, customer-focused leader to grow and manage our Rockwall center. As Center Coordinator, you'll oversee daily operations, drive enrollments, engage with families, and represent Code Ninjas at community events — all while creating a fun, safe learning environment where kids can thrive.
Who We Are
Code Ninjas is the nation’s fastest-growing kids coding franchise. At our center, kids ages 7–14 learn to code in a fun, non-intimidating way – by building and playing the video games they love. Kids have a blast, parents see results, and everyone wins. As students advance from white to black belt, they gain confidence along with skills in coding, math, logic, and problem-solving.
Our promise: Kids have fun. Parents see results.
Compensation
35,000–50,000 per year, based on experience. Eligible for an annual performance bonus (2%–6% of Eligible Net Revenue) after the first full year of business.
Why Join Us?
- Training; professional development opportunities
- Flexible scheduling
- Opportunities for career advancement
- Bonus potential based on performance
- Profit-sharing opportunities
Schedule
Typical hours: Tuesday–Friday, 11:00 am–7:00 pm; Saturday, 10:00 am–6:00 pm. Occasional schedule adjustments for community events (farmers markets, library classes, school visits, etc.). This is an in-person role.
Primary Responsibilities
- Enrollment & Retention: Respond to new leads within 1–2 business days; conduct tours, follow-ups, and close enrollments; log all leads in the CRM. Contact every canceling family to try to retain them and record the cancellation reason. Follow up on failed or past-due payments within 1–2 business days.
- Sales & Events: Represent the center at community events, including setting up and managing booths, and report leads/enrollments generated.
- Center Operations: Oversee daily operations and keep the center safe, clean, and in line with Code Ninjas standards. Run seasonal camps and convert campers into long-term students. Organize open houses, demo days, and belt-up ceremonies.
- School & Community Outreach: Build and maintain relationships with area schools, libraries, and community organizations. Book STEM nights, career days, and after-school programs; keep a contact log in the CRM.
- Staff Leadership: Lead, train, schedule, and supervise Code Senseis; ensure every shift is covered. Cross-train a lead Sensei capable of opening and running the center. Submit payroll inputs on time.
- Parent Communication: Serve as the primary contact for parents, clearly communicating student progress and skill development. Report incidents to ownership in writing within 24 hours.
- Reporting: Send an end-of-day report covering leads, tours, enrollments, cancellations, and active student count. Attend weekly touch-base and monthly review meetings with ownership.
Secondary Responsibilities
- Share promotional materials with the marketing team for social media and SEO campaigns.
- Maintain the scheduling app so it accurately reflects classes, shifts, and events.
- Support hiring and onboarding of new Senseis, including building a pipeline from local schools.
- Keep documented center procedures (opening, closing, camps, onboarding, events).
Qualifications
- Proven sales and customer service skills.
- Knowledge of business operations, team leadership, and marketing strategies.
- Strong communication and interpersonal skills with both parents and children.
- Familiarity with technology, social media, and standard office tools.
- Flexible schedule with occasional evenings/weekends.
- Fun, energetic, and dependable personality with a growth mindset.
- Detail-oriented and deadline-driven — we can’t miss dates or overlook customers.
Required Experience
- 1 year working with school age children/families.
- 1 year in an administrative or customer-facing role.
- 1 year of sales and/or marketing experience (events, lead generation, customer acquisition).
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- High school diploma or equivalent.
Location: Rockwall, TX
Work Type: In-person
Job Type: Full-time
Pay: $35,000.00 - $50,000.00 per year
Application Question(s):
- Provide a short response as to why you are a fit for this role
Experience:
- Childcare: 1 year (Required)
- Working with school age children: 1 year (Required)
Ability to Commute:
- Rockwall, TX 75032 (Required)
Work Location: In person
Salary : $35,000 - $50,000