What are the responsibilities and job description for the Crisis Advocate position at CODAC Health, Recovery & Wellness, Inc.?
Summary
The Crisis Advocate I is responsible for providing and coordinating crisis intervention services during office hours and after hours. Position
Essential Duties And Responsibilities
Education:
The Crisis Advocate I is responsible for providing and coordinating crisis intervention services during office hours and after hours. Position
Essential Duties And Responsibilities
- Provides direct crisis intervention and advocacy to survivors of sexual violence (phone and/or face-to-face):
- Coordinates SARS calls and responds to offsite locations to provide advocacy, crisis intervention, information, and referral services to recent sexual assault/abuse survivors.
- Coordinate services as needed with other members of the crisis services program to ensure continuity of care.
- Provides the following services via the crisis line: crisis intervention, information, referrals, and complete mental health referrals for clients wanting therapy.
- Provides face-to-face crisis intervention.
- Assists with follow-up support services via telephone and in-office to crisis clients requesting a follow-up call, as needed.
- Provides ongoing, complex personal advocacy services to ongoing clients via telephone or in person.
- Creates plan of action with clients including coordination with and referrals to community resources.
- Advocates for clients and accompanies clients to appointments, as needed.
- Provides assistance with Victim’s Compensation, orders of protection, and injunctions against harassment, as needed.
- Maintains hospital inventory.
- Maintains stocks of clothing, personal hygiene products, emergency 911 phones, paperwork, materials and other advocacy items for exam sites.
- Coordinates and manages crisis services inventory as needed which includes collaborators, regulatory agencies and/or stakeholders.
- Prepares and provides reports as needed to collaborators, regulatory agencies and/or stakeholders.
- Provides staff back-up services on a rotating basis, after-hours in support of the On-Call/Relief SARS Crisis Advocates, Supervisors, and English/Spanish/TTY Crisis hotline staff and volunteers.
- Assists in the development of materials for survivors and resource manuals for team members.
- Must be able to safely and effectively monitor consumer activities, with or without a reasonable accommodation.
- Performs integrated health care assessments during intake.
- Represent agency at community events while engaging with community members and agency partners.
- Performs other related duties in accordance with agency growth and changes
Education:
- Masters or Bachelor’s degree in a healthcare related field and no related experience OR;
- Masters or Bachelor’s degree in a non-healthcare related field and 3 months relevant related experience OR;
- Associates’ degree in a healthcare field and 6 months related experience OR;
- Associate’s degree in a non-healthcare field and 1-year related experience OR;
- Certified Medical Assistant and 1-year related experience OR;
- Certified Peer Support Specialist and 1-year years related experience OR;
- High School diploma or General Education Equivalent (GED and 2 years related experience.
- Minimum 2 years’ experience working in the behavioral health/mental health field, preferably providing crisis intervention.
- CPR
- First Aid
- Arizona Department of Public Safety Fingerprint Clearance, required
- Valid Arizona Driver’s license, proof of current insurance and willingness to use personal vehicle. Driver’s license is an essential requirement for performing duties for this position.
- Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years.
- Must be able to provide own transportation to and from clients’ homes and/or other relevant organizations/agencies.
- Bilingual a plus.
- Extensive knowledge of community resources.
- Extensive knowledge of behavioral health challenges which include knowledge of the impacts of mental illness, domestic violence, and the dynamics of addictive behavior.
- Familiarity with various ethnic and cultural groups.
- Intermediate to advanced computer skills using MS Office products, Word, Excel, Access, etc., importing/exporting data to/from applications.
- Ability to communicate effectively both orally and in writing