Director of Collections

About the Role

The Director of Collections will lead the firm’s collections function across a large, complex environment with a focus on improving collections performance, reducing outstanding receivables, and supporting strong partner accountability. This role is responsible for shaping strategy, overseeing daily operations, and helping the firm balance collection efforts with strong client relationships. The position partners closely with teams across Billing, Pricing, Revenue Management, Finance, Client Operations and broader firm leadership.

Responsibilities

• Shape and lead the overall collections approach for the firm, with an emphasis on improving receivables performance and supporting revenue realization
• Define success measures for the function, monitor results against targets, and share updates and insights with leadership
• Develop collection strategies that reflect differences in clients, risk levels, and matter-specific considerations
• Spot recurring issues that slow down collections and work with internal teams to address them.
• Oversee the use of Aderant and related systems to support reporting, workflow management, and data accuracy
• Strengthen policies, controls, and overall processes to create a more consistent and effective collections operation
• Lead forecasting efforts and oversee focused collection initiatives during the year
• Manage, coach, and develop the collections team while setting clear expectations around performance, training, and escalation
• Help build team structure and bench strength over time through thoughtful organizational development and succession planning
• Step into sensitive collection matters when needed, particularly those involving key partners, major clients, or older balances
• Work with practice leadership to encourage stronger involvement and accountability around collections activity
• Partner with internal stakeholders and clients to resolve payment issues, address disputes, and move matters forward
• Coordinate closely with Billing, eBilling, Pricing, Revenue Management, Finance, Client Operations, and Data Governance to improve handoffs and support firmwide financial goals

Qualifications

• Extensive experience in collections, finance and revenue operations preferably at an AmLaw 100 firm
• Prior experience leading collections teams and improving receivables performance, cash flow, and overall collection results
• Strong understanding of how billing, collections, partner relationships, and client dynamics work within a law firm environment
• Comfortable working with financial systems and reporting tools, including Aderant or 3E
• Strong communicator with the judgment and presence to work effectively with partners, senior leadership and other key stakeholders
• Bachelor's Degree required