Events Center Manager

SUMMARY:

We are seeking a highly organized and experienced Events Center Manager to oversee operations at our large-capacity venue, which accommodates over 2,000 guests. This role is responsible for managing all aspects of event execution, including supervision of sound and audio technicians, banquet staff, concession teams, and janitorial personnel. The ideal candidate combines operational expertise with strong leadership and financial acumen to deliver exceptional guest experiences while maintaining efficiency and profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

· Manage daily operations of the events center, ensuring the facility is event-ready at all times.

· Oversee event setup and breakdown, including staging, lighting, seating, and AV systems.

· Ensure compliance with safety, fire, and occupancy regulations.

· Recruit, train, schedule, and supervise sound/audio technicians, banquet servers, concession workers, and janitorial staff.

· Conduct regular team meetings, performance reviews, and ongoing training to maintain high service standards.

· Promote a positive, collaborative, and safety-focused work environment.

· Coordinate with clients, promoters, and vendors to ensure all event requirements are met.

· Develop and manage event timelines, staffing plans, and operational logistics.

· Serve as the on-site point of contact during events, resolving issues in real time.

· Ensure cleanliness, maintenance, and presentation of the venue before, during, and after events.

· Monitor inventory and supply levels for concessions, banquet services, and janitorial operations.

· Liaise with maintenance teams for repairs, upgrades, and inspections.

· Develop and manage the annual operating budget for the events center.

· Track and control departmental expenses, including labor, supplies, and vendor contracts.

· Analyze financial performance and implement cost-saving strategies without compromising quality.

· Prepare and present financial reports, forecasts, and operational insights to senior leadership.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Event Operations Management: Deep understanding of large-scale event logistics, including setup, execution, and teardown.

· Audio/Visual Systems: Familiarity with soundboards, microphones, lighting rigs, and other AV equipment used in live events.

· Food & Beverage Services: Knowledge of banquet and concession operations, including health and safety regulations.

· Facility Maintenance Standards: Awareness of janitorial protocols, sanitation standards, and building safety compliance.

· Budgeting & Financial Oversight: Proficiency in developing and managing operational budgets, cost control, and financial reporting.

· Understanding of scheduling, payroll, and employment regulations for hourly staff.

· Leadership & Team Management: Ability to lead diverse teams across departments, delegate tasks, and foster a collaborative work environment.

· Project Coordination: Skilled in planning and executing multiple events simultaneously with attention to detail and deadlines.

· Communication: Strong verbal and written communication skills for interacting with staff, clients, vendors, and senior leadership.

· Problem-Solving: Quick thinking and resourcefulness in resolving issues during live events or operational challenges.

· Customer Service: Commitment to delivering exceptional guest experiences and handling feedback professionally.

· Technology Proficiency: Comfortable using scheduling software, budgeting tools, and AV control systems.

· Multitasking Under Pressure: Capable of managing multiple priorities in a fast-paced, high-volume environment.

· Physical Stamina: Able to stand, walk, and assist with physical tasks during event setup and breakdown.

· Adaptability: Flexible in responding to changing event requirements, last-minute adjustments, and unexpected challenges.

· Strategic Thinking: Ability to align operational decisions with long-term goals and financial performance.

· Training & Development: Skilled in onboarding new staff and providing ongoing coaching to improve team performance.

QUALIFICATIONS

· Strong knowledge of AV systems, food and beverage operations, and custodial best practices.

· Proven ability to manage large teams and high-volume events.

· Excellent communication, organizational, and problem-solving skills.

· Flexible schedule with availability on evenings, weekends, and holidays as needed.

EDUCATION AND/OR EXPERIENCE

· Bachelor’s degree in Hospitality Management, Business Administration, Event Management, or related field preferred.

· Minimum 5 years of experience in venue or event management, with supervisory responsibilities.

· Must be certifiable through the Arizona Department of Gaming / Tribal Gaming Office.

· All applicants must be at least 21 years of age.

WORK ENVIRONMENT

In the entertainment industry, one may be subject to a work environment containing excessive noise, smoke, and stress.

*All applicants must be 18 years or older to apply*

We Offer Great Fringe Benefits for our Full-time Positions

• Medical
• Dental
• Vision
• Life/AD&D Insurance
• Employee Assistance Program
• 401K Plan with Employer Match,
• Ancillary Benefits (AFLAC, VTL)

Disclaimers :

There are suitability standards that all applicants must meet to obtain employment with Cocopah Casino and the Cocopah Indian Tribe. Applicants who have felonies, warrants, outstanding tickets, and misdemeanors for shoplifting, weapons, theft, domestic violence, or numerous drug convictions will not be eligible for employment.

By our policy and procedure manual, newly hired employees' pay shall be set to at least the minimum value of the pay schedule to which the position has been allocated, according to our Pay schedule based on education and experience, but pay shall not exceed the midpoint for the pay grade.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The opening and closing of these positions are subject to change upon the needs of each department. For more information, please contact Cocopah Human Resources at 928-627-2102.

NATIVE AMERICAN AND CURRENT EMPLOYEE EMPLOYMENT PREFERENCE POLICIES ARE APPLICABLE TO ALL POSITIONS. MUST BE ABLE TO PASS A PRE-EMPLOYMENT AND ON-GOING RANDOM DRUG AND ALCOHOL TEST.