Family Support Specialist I/II - Health and Human Services (0526)

Nature of Work

FAMILY SUPPORT SPECIALIST I
NATURE OF WORK: Under direct supervision, the Family Support Specialist is responsible for providing home-based prevention services focusing on supporting the parent child relationship, attachment, and family enhancement through child development education, play, goal setting, assessments, and coordination of services/activities for overburdened families; performs related work as assigned

FAMILY SUPPORT SPECIALIST II
NATURE OF WORK: Under general supervision, the Family Support Specialist II is responsible for providing home-based prevention services focusing on supporting the parent child relationship, attachment, and family enhancement through child development education, play, goal setting, assessments, and coordination of services/activities for overburdened families, mentoring new Family Support Specialists; performs related work as assigned

Please note: Pay for this position is dependent on qualifications.

The hiring range for the position is:
Family Support Specialist I- $45,230.02 to $47,491.52
Family Support Specialist II- $48,680.32 to $51,114.33

Typical Duties

(Illustrative Only)

• Conducts home visits virtually or in-person and assesses family needs and provides case management services, when necessary, while promoting self-sufficiency
• Utilizes child development curricula with each family and promote positive parent-child relationships
• Utilizes floor time to support play within the parent and child relationship
• Utilizes appropriate limit setting and boundaries
• Maintains necessary assessments and documentation in accordance with County and funding source requirements
• Participates in and comes prepared for weekly supervision with Program Supervisor.
• Coordinates with other community services
• Attends and participates in all scheduled Healthy Families conferences, seminars, in-service training and parent events
• Maintains all Healthy Families quality assurance standards, i.e. home visitation rate, etc.
• Participates in agency Continuous Quality Improvement activities
• Performs related duties as assigned

• Performs the duties of a Family Support Specialist I.
• Participates in a County, community or Healthy Families Arizona committee.
• Actively supports the Supervisor in onboarding new Family Support Specialists and mentoring with community resources, curriculum, home visiting and paperwork.
• Provides administrative support to Program Supervisor as assigned, including supporting case staffing management and chart reviews as assigned.
• Observe a Program Supervisor during weekly supervision with staff at least twice a year.
• Observe end of month completion at least twice a year.
• Remains up to date on best practices and emerging trends in home visiting programs and services.
• May be responsible for the development of additional trainings as required for the population(s) served.
• May be responsible for assigning and reviewing the work of others.
• Other duties as required by the County or the Program Supervisor.

Essential functions of this position include driving; working with and around other staff and clients; vision acuity (near) for reading computer work; hearing and speech for ordinary conversation and for communicating with staff and clients; finger dexterity / touch for typing filing etc.

Minimum Qualifications

FAMILY SUPPORT SPECIALIST I

MINIMUM QUALIFICATIONS:
High school diploma and two years of work experience.
ADDITIONAL REQUIREMENTS:
Must be able to provide proof of education (i.e. High School diploma or equivalent or College degree/transcripts)
Must have a valid Arizona’s driver’s license, vehicle and have proof of a current and valid motor vehicle insurance. Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report.
Must be eligible and able to obtain/maintain a level 1 fingerprint clearance card.
Must be able to be certified in CPR/First Aid.
Final job offer will be contingent upon a clear pre-employment drug test.

This position is non-exempt from overtime.

• Three years’ experience as a Family Support Specialist I.

• Completion of Healthy Families America Quick Start, Stop-Gap, 12 months Wrap-Around, FSS Foundations for Family Support Core and annual Child Abuse and Neglect Mandated Reporter and Diversity, Equity, Inclusion and Belonging trainings.

Knowledge, Skills and Abilities

FAMILY SUPPORT SPECIALIST I

• Working knowledge of:
  • Child growth and development and parent-child relationships
  • Challenges and needs of families in Coconino County
  • Community resources and supports
  • Principles and practices of case management
  • Standard software applications and video conferencing platforms
  • Business English, spelling and arithmetic, punctuation and grammar
  • Office practices and procedures
• Skill in:
  • Social skills demonstrative of empathy and support
  • Relationship building
  • Relating to individuals who may not share basic commonality, including value system and behavior norms.
  • Interacting and communicating effectively with individuals from different cultural and socio-economic backgrounds
  • Utilizing Microsoft Office applications and web-based technologies
• Ability to:
  • Act as positive role model for clients
  • Provide services that are strength-based and family-centered even in a chaotic and stressful family environment.
  • Learn and practice basic supportive skills while maintaining personal and programmatic boundaries.
  • Manage multiple priorities, illustrate attention to detail, and show evidence of being conscientious regarding strict deadlines.
  • Deal impartially with individuals of various socioeconomic, ethnic, and cultural backgrounds
  • Work collaboratively within a team environment to accomplish common goals and objectives
  • Perform duties with demonstrated ability to work independently in rapidly changing environments
  • Work safely and support the culture of workplace safety
  • Establish and maintain effective working relationships with employees, other agencies and the public
  • Follow written and verbal instructions
  • Communicate effectively verbally and in writing

• Child growth and development and parent-child relationships
• Challenges and needs of families in Coconino County
• Community resources and supports
• Principles and practices of case management
• Standard software applications and video conferencing platforms
• Business English, spelling and arithmetic, punctuation and grammar
• Office practices and procedures

• Social skills demonstrative of empathy and support
• Relationship building
• Relating to individuals who may not share basic commonality, including value system and behavior norms.
• Interacting and communicating effectively with individuals from different cultural and socio-economic backgrounds
• Utilizing Microsoft Office applications and web-based technologies

• Provide services that are strength-based and family-centered even in a chaotic and stressful family environment.
• Learn and practice basic supportive skills while maintaining personal and programmatic boundaries.
• Manage multiple priorities, illustrate attention to detail, and show evidence of being conscientious regarding strict deadlines.
• Deal impartially with individuals of various socioeconomic, ethnic, and cultural backgrounds
• Work collaboratively within a team environment to accomplish common goals and objectives
• Perform duties with demonstrated ability to work independently in rapidly changing environments
• Work safely and support the culture of workplace safety
• Establish and maintain effective working relationships with employees, other agencies and the public
• Follow written and verbal instructions
• Communicate effectively verbally and in writing

Coconino County is an Equal Opportunity Employer.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Employee Benefits

Coconino County offers a comprehensive employee benefits
package to regular employees working 30 or more hours per week that includes:

(Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.)

• Vacation/Annual Leave
• Sick Leave
• 10 Holidays Per Year
• Health Care Insurance
• Dental Plan
• Vision Plan
• Group Life Insurance
• Pre-Tax Deduction Plan
• Sick Leave Conversion Plan
• Personal Day Purchase Program
• Vacation Sell Back Program
• Tuition Reimbursement Program
• Wellness Program
• Long-Term Disability
• Arizona State Retirement System
• Employee Assistance Program
• On-going Training Opportunities
• Free bus transportation/ EcoPass bus pass

Elective Coverage

• Dependent Medical, Dental, and Vision
• Supplemental Life (for employees & dependents)
• Flexible Spending Account
• Health Savings Account
• Tax-deferred investment program
• Accidental and Disability Insurance
• Short Term Disability