Ecommerce Coordinator

Company Description

Cocomint Inc. is the parent company of Cocomint Beauty, the #1 TikTok Shop for Asian Beauty in the U.S. Cocomint Inc. is the retail arm of a wholesale company and was founded in 2023.

We are passionate about skincare innovation, and recognize how beauty products can play an important role in an individual's life. Having sold over 1 million Asian beauty products on TikTok Shop and initiated several viral trends in the TikTok beauty space, we are looking to constantly push the envelope of what is possible in the intersection of Asian Beauty technology and Western sensibilities.

Role Description

We are seeking a detail-oriented and proactive eCommerce Coordinator to support daily operations across customer service, logistics, and merchandising. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is comfortable working with e-commerce systems and cross-functional teams.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, or chat.
• Process and manage customer orders, returns, and exchanges accurately.
• Track customer issues and ensure timely resolution.
• Maintain and update CRM systems and customer databases.
• Coordinate shipments, deliveries, and inventory transfers between warehouses or retail partners.
• Communicate with logistics providers to track and troubleshoot orders.
• Support order fulfillment and packaging accuracy.
• Assist in maintaining accurate shipping records and supplier documentation.
• Assist in managing product listings, images, pricing, and descriptions across e-commerce platforms (e.g., company website, TikTok Shop, Amazon Seller Central).
• Collaborate with marketing and creative teams to ensure listings are optimized for visibility and conversion.
• Monitor inventory levels and support restocking and merchandising initiatives.
• Help coordinate product launches, retail displays, and promotional campaigns.

Qualifications

• Bachelor’s degree in Business Administration, Communications, Marketing, or related field preferred.
• 1–3 years of experience in administration, customer service, logistics, or e-commerce support (retail or beauty industry preferred).
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and Google Workspace.
• Preferred experience with e-commerce platforms such as TikTok Shop, Amazon Seller Central, Shopify, or similar systems.
• Detail-oriented with a proactive, problem-solving mindset.

Compensation & Benefits:

• $21-26/ hour
• PTO
• 401K Matching
• Healthcare Plans available

Schedule:

• Monday to Friday, Hybrid (Wednesday, Friday Remote)
• Part-time and full-time positions available

Ability to Commute:

• Long Beach, CA 90806 (Required)