Senior Manager, Journey Production

Senior Manager, Journey Production



Position Spotlight:

• 10 years Hands on experience in deploying and managing a Salesforce, Marketo marketing automation instance (or enterprise marketing automation platform) at the global, enterprise, level (campaigns, programs, nurture programs, lead scoring, routing, best practices, and success / reporting metrics)
• 3 years people management experience in a fast-paced setting
• Expert in landing page user experience and optimization strategies
• Hybrid position in the Lone Tree, CO Headquarters. 3 days in office/2 remote

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.



About the role

Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission! If you are passionate about marketing and providing a personalized and seamless experience that engages our
customers and professional, this is a fantastic opportunity to join the Digital Marketing team at the global leader in implantable hearing devices! In this role, you will be based in our Americas head office in Lone Tree, CO. This role is hybrid, requiring you to be in the office 3 days per week minimum, with 2 days per week working from home.



Your success in this role is measured by engaging our customers and professionals, driving revenue and building brand loyalty. Work collaboratively with key stakeholders on related aspects of integrations (Salesforce), Marketo integrations via SOAP and REST APIs, database health, and new initiatives.



Key Responsibilities

• Plan, build and execute cross-channel communications, campaigns and nurture programs in a flexible and timely manner.
• Manage set-up and configuration of data-driven campaigns ensuring deliverability on time and within compliance standard.
• Establishing a range of automated marketing campaigns based on a set of criteria.
• Reviewing existing marketing campaigns across the business and automating where appropriate.
• Provide a problem solving and determination when 'point of escalation' to platform owner(s) marketing platform team is needed for technical support or QA.
  
  
  Key Requirements
  
  To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:
  
  
  
  Key Incumbent requirements:
  
  
  Minimum:
• 10 years Hands on experience in deploying and managing a Salesforce, Marketo marketing automation instance (or enterprise marketing automation platform) at the global,enterprise, level (campaigns, programs, nurture programs, lead scoring, routing, best practices, and success / reporting metrics)
• 3 years people management experience in a fast-paced setting
• Expert in landing page user experience and optimization strategies
• Experience working with Salesforce.com (SFDC)
• Good understanding of HTML, CSS, and JavaScript
• Superior project management and organization skills with high level of attention to detail
• Ability to work independently and within a team environment
• Self-motivated, able to plan work effort and manage to schedule and prioritize
• Hands-on Marketo experience in an advanced/admin capacity, Marketo certified preferred
• Innovative thinker, creative problem solver
• Demonstrated ability to collaborate, build consensus, and communicate your ideas
• Ability to excel in a dynamic fast-paced, highly demanding environment
  
  
  
  
  
  
  
  Total Rewards
  
  In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.
  
  
  • Pay Range in the United States: $142,000 - $150,000 based upon experience, as well as an annual bonus opportunity of 15% of base salary. Exact compensation may vary based on skills, experience, and location.
  • Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.
    
  
  
  
  Who are we?
  
  Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs.
  
  For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day.
  
  
  
  Physical & Mental Demands
  
  The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.
  
  
  The work environment is home/office environment. This is representative of the environment an individual may encounter while performing the essential functions of this job.
  
  
  
  Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.
  
  
  
  Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.
  
  
  
  
  
  Posting closing: March 31st, 2026