Engagement Manager

Engagement Manager

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day.

About the role

In order to help Cochlear continue to grow and service our customers, we are recruiting for a Engagement Manager in the New York City Metro area.

In alignment with our organizational principle of providing a safe work environment, employees of Cochlear are required to be fully vaccinated against COVID-19. The only allowable exceptions include qualifying medical and religious accommodation. Proof of your COVID-19 vaccination will be required prior to your start date.

To be successful in this role you'll be able to use your consumer sales experience to build a strong team of volunteers who will partner with you to build hearing loss awareness, advocacy, and outreach objectives. Your strong communication skills and experience with training, mentoring, and developing others will help you work collaboratively with the professional sales team in your area and leverage cross-functional teams throughout the organization. This consumer sales role is responsible for growing the consumer business within the territory.

Key Responsibilities

• Establish strong community relationships and promote Cochlear to the public
• Developing, coaching, and engaging qualified Cochlear volunteers within assigned region
• Develop and deliver consumer support for clinic partners
• Implement candidate nurture strategies aimed at growing the market for Cochlear implantable technology. Strategies can include executing community events, hosting Cochlear Chapter meetings, establishing strategic community relationships, and developing consumer support for clinics.

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

• Bachelor's Degree or equivalent work experience required
• Must demonstrate strong written and verbal communication skills, including a strong public speaking proficiency
• 3-5 years' experience in healthcare and/or consumer sales or marketing, event management, non-profit/volunteer management or relevant customer-centric experience required
• Must be willing to travel 50-60% of the time including extensive nights and weekends

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, and utilize problem solving/critical thinking skills to discern and convey information. Must occasionally transport/move up to 30 pounds. Specific vision abilities required by this job include ability to adjust focus.

While performing the duties of this job, the individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures, and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.

The work environment is a home/office environment and is representative of those an individual encounters while performing the essential functions of this job.

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits. The base salary for this position is $70,000 per year with a commission opportunity of $20,000 per year.

The overall benefit program includes medical, dental, vision, life and disability, pet insurance, 401K Matching, PTO (vacation, holidays, floating holidays, sick and volunteer time off), tuition reimbursement, transportation supplementation, maternity and paternity leave, and wellness programs.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at to learn more.

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.