Sr Manager IT Applications

Requisition ID: 237510

Locations: Charlotte

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Job Overview

The Sr Manager IT Applications is accountable for leading assigned teams or functional areas with a primary focus on managing the full software development lifecycle. This includes overseeing planning, delivery, daily operations, and support of IT services and solutions—leveraging both internal teams and external shared services partners. The manager ensures development efforts align with organizational standards and policies, while providing technical guidance and training on architecture, systems, and solution design. A key responsibility is driving software quality and performance by negotiating service level agreements, defining metrics, and ensuring contractual obligations are met. The role also involves resolving vendor-related issues, managing scope and delivery expectations, and fostering a high level of customer service within IT. This includes promoting customer satisfaction, efficient workflows, accountability models, and continuous improvement across development practices. All activities are conducted in accordance with policies and procedures that support quality, efficiency, and cost-effective operations.

Duties & Responsibilities

• Leading and managing a team of developers, ensuring the successful delivery of high-quality software solutions through effective planning, execution, and team development
• Establish and maintain effective customer communication by managing concerns, providing timely updates, identifying critical path tasks, defining required roles and resources, and setting clear expectations for delivery timelines within areas of accountability
• Collaborates on delivery of IT Services with other IT functional areas responsible for customer satisfaction, to provide unified, professional customer service to the company
• Assist in determining fiscal requirements and prepare budget recommendations to support the assigned area of responsibility. Compile and analyze operational data to guide decision-making, improve standards and efficiency, and drive positive business outcomes
• For their assigned area, owns system technical architecture, including solutions delivery, operations, and support
• Identify key technology interactions and dependencies across systems and platforms that impact the organization’s ability to achieve integration, compatibility, and performance objectives
• Oversee the delivery of IT technical solutions and services, including the analysis, programming, and configuration of end-user applications and systems software. This includes guiding the team in interpreting detailed business, functional, and technical requirements to ensure effective application development and alignment with organizational goals
• Lead and oversee the development and configuration of applications, including coding internally developed solutions and customizing commercial-off-the-shelf (COTS) software. This involves guiding the use of programming, scripting, and database languages to ensure scalable, secure, and efficient implementations aligned with business needs
• Support application lifecycle activities including testing, deployment, maintenance, and evolution by correcting programming errors, responding to scope changes, and implementing application enhancements
• Collaborate closely with Enterprise and Solution Architecture teams to evaluate, recommend, and implement optimal technical solutions that align with strategic business objectives. Ensure architectural standards and best practices are integrated into solution design and delivery across IT initiatives
• Identify key interactions and dependencies across separate systems and platforms
• Evaluate total cost of ownership and return on investment of various architecture alternatives
• Manages, leads, and motivates a team to deliver results by communicating company goals and deadlines; engaging and developing teammates through effective performance management, coaching, and training
• Implements continuous improvement methods and embodies company purpose and values to inspire servant leadership
• Ensure thorough testing of products and solutions, while continuously identifying and implementing process improvements
  
  
  

Knowledge, Skills, & Abilities

• 5 years IT leadership experience within a specific technology discipline
• 5 years managing, coaching, and developing direct reports
• Strong breadth of knowledge in modern software or infrastructure technologies
• Project management and team management skills (across multiple teams) e.g. planning, budgetary control, people management, etc.
• Up-to-date knowledge of methodologies and trends in both business and IT, with preferred experience in Agile methodologies
• Knowledge and experience managing all aspects of application software and services in the Microsoft suite of products, and the dominant cloud platforms (especially Azure)
• Ability to handle pressure and deadline-oriented project demands, as well as manage multiple initiatives
• Strong experience managing change in an organization with a passion to lead successful team efforts and projects
• Able to energize the appropriate teams in the organization
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate technical concepts to technical and non-technical audiences at various hierarchical levels
• Must be a critical thinker, with strong problem-solving skills
• Must have a “value” mindset with strong business and financial acumen, possess strong advisory skills, and demonstrate ownership of the function(s), strategy and objectives assigned
• This role may manage a single IT discipline or multiple teams
• Assessment Requirement: Candidates may be required to complete a skills assessment or job-related test as part of the interview process to help us better understand your qualifications and fit for the role
  
  
  

Minimum Qualifications

• Bachelor’s degree (4 years)
• Degree in a technology-related field, or equivalent work or education-related experience
  
  
  

Preferred Qualifications

• Knowledge acquired through 5 to up to 7 years of work experience
• Certifications recommended for technical manager disciplines (MTA, PMP, MCSE,MSCD, CCNP,CCNA)
  
  
  

Work Environment

Office environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.