CCH EQS Planner Scheduling

Job Overview

The TCOS EQS Planner Scheduling is responsible for coordinating, planning, and scheduling all work associated with the installation, movement, and removal of equipment. This position acts as a key contact to customers to assure quality work and service is attained by working cross-functionally to achieve successful completion of work.

Duties & Responsibilities

• Develops plans to manage all scheduled service work requests to achieve maximum productivity and customer satisfaction
• Schedules the reset team to locate equipment and schedule resources using Sharepoint
• Communicates with customers, equipment services team members, and other cross-functional partners to ensure alignment on the timing of scheduled work
• Reviews inventory levels to assure equipment is on hand when needed
• Follows up with Corporate Equipment Manager on necessary items as required
• Performs limited warehouse and administrative duties and other duties as assigned on an as-needed basis
  
  
  

Knowledge, Skills, & Abilities

• Organizational, prioritization, and decision-making skills
• Time management abilities
• Proficient computer skills
• Intermediate level with Microsoft Office Suite
• Customer Service experience
• Customer relations and phone etiquette experience (in a call center environment preferred)
• Work independently and within a team environment (with minimal supervision)
• Self-motivated
• Collaboration with others to accomplish tasks
• Sales lead generation experience (preferred)
• General office environment within a warehouse setting
• Occasional lifting, walking, bending
• Considerable time spent sitting in front of a computer and on the telephone
  
  
  

Minimum Qualifications

• High school diploma or GED
• Knowledge acquired through up to 12 months of work experience
  
  
  

Preferred Qualifications

N/A

Work Environment

Office environment