What are the responsibilities and job description for the EQS Parts Procurement Lead position at Coca-Cola Bottling Co. Consolidated?
Requisition ID: 241586
Locations: Charlotte
Pay Range: $20.86 - $27.46 Hourly, depending on experience
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The EQS Parts Procurement Lead will specialize in supporting the EQS Parts Department by assisting leadership with maintaining day-to-day operations within the team that provides customer service and support to the EQS front-line teams in the processing of repair parts requests for beverage and food equipment. This role will be responsible for covering for vacations, coaching of team members, providing second-level support to troubleshoot issues, producing reports, and assisting with the administration of the departmental systems.
- Ensure EQS Parts Procurement Team is managing the end-to-end processes of parts order requests from customers to the standards set by leadership; Provide coaching, teaching, and training to teammates when needs are identified.
- Provide second-level issue resolution support for customers as it relates to parts requests processing; communicate with suppliers as part of the customer issues resolution process.
- Provides reconciliation assistance with discrepancies between vendor invoicing and internal Accounts Payable documents.
- Serve as flexible support to cover duties and responsibilities of teammates that are on leave.
- Assists with creating and updating documents and reporting needed to support business needs.
- 2 years customer service experience
- Strong attention to detail
- Ability to work independently & within a team setting
- Capacity to use independent judgement & intermediate-level decision-making skills
- Strong time management, organizational, and communication (written & verbal) skills
- Intermediate level proficiency with Microsoft Excel
- Experience in SAP (or similar) and/or Salesforce (Preferred)
- High school diploma or GED
- Knowledge acquired through work experience up to 12 months
N/A
Office environment within a warehouse setting.
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.