What are the responsibilities and job description for the Sr. Technical Analyst, Business Services position at Coca-Cola Bottlers' Sales & Services?
Job Summary
The Senior Technical Analyst, Business Services role serves as a single point of contact for Receivables (end-to-end) with our most complex account portfolios. Manage, review, analyze, and report out on the assigned National Portfolio across all Coca-Cola Bottlers. Create and manage the credit process to minimize risk at the transactional, customer, bottler, distributor, or partner levels. Manage and develop financing relationships with customers, bottlers, and suppliers to ensure that their needs and expectations are met. Collaborate with peers, Cash, OTC, EDI, and cross-functional teams at CBS to ensure national customer/distributor/bottler issues are addressed & resolved in a timely. Achieve and maintain team and individual goals, including Currency and Seriously Past Due. Maintain a large volume of responsibilities and manage urgent requests/customer demands successfully.
Duties and Responsibilities
Minimum:
Willingness and ability to travel up to 10% of the time
Hybrid Work Environment
CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.
Total Rewards, Totally Rewarding
We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team — after all, it’s their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.
Coca-Cola Bottlers’ Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
The Senior Technical Analyst, Business Services role serves as a single point of contact for Receivables (end-to-end) with our most complex account portfolios. Manage, review, analyze, and report out on the assigned National Portfolio across all Coca-Cola Bottlers. Create and manage the credit process to minimize risk at the transactional, customer, bottler, distributor, or partner levels. Manage and develop financing relationships with customers, bottlers, and suppliers to ensure that their needs and expectations are met. Collaborate with peers, Cash, OTC, EDI, and cross-functional teams at CBS to ensure national customer/distributor/bottler issues are addressed & resolved in a timely. Achieve and maintain team and individual goals, including Currency and Seriously Past Due. Maintain a large volume of responsibilities and manage urgent requests/customer demands successfully.
Duties and Responsibilities
- Responsible for being a process expert on all CIS tools, processes and resources I.e. micro-strategies, suspense, bottler engagement and training, etc.
- Collaborate and build strong relationships with Customers, Distributors and/or Bottling Companies to ensure timely billing, collection and payment of receivables (e.g. deductions, overpays, residuals, etc).
- Provide support to the CIS System Administrator with new Customer implementations onboarding into the Consolidated Invoice Services process
- Analyze Customer/Distributor and/or Bottler receivables to identify areas for improvement to existing CIS processes and/or systems. Note trends; seek root cause resolution and act accordingly
- Deal directly with retail customers for payables issues (including skipped invoices, delayed payment, unauthorized deductions, delivery issues), presented/outlined by each bottler.
- Collaborate with all cross-functional teams at CIS to compile outstanding issues/balances and present to the assigned CIS Customers/Bottlers/Distributors for appropriate resolution or escalation
- Facilitate & manage monthly Bottler/Customer/Distributor statements to ensure accurate reconciliation between CIS's SAP system/Micro-Strategy
- Manage aging of assigned portfolio to determine trends, root cause analysis, a resolution plan or present issues requiring escalation to NOSR, Value/Airline AE’s & CIS management teams.
- Develop and maintain favorable business relationships with other CBS departments, Bottler personnel and Distributor/Customer Account Executives
- Execute daily/weekly reports in Micro-Strategy & SAP to manage outstanding receivables for assigned customer portfolio
- Execute & manage daily CIS Teradata application – Invoice Suspense Items
- Assist A/R analysts with Portfolio research and remittance issues affecting payments
- Participate in additional CIS or CBS projects, as assigned
- Strong Analytical skills
- Proficiency in Microsoft Suite, advanced Excel skills (pivot tables, filters, equations, Vlookup)
- Strong technical skill set, working knowledge of EDI process.
- Strong oral and written communication skills
- Experience with key Coca-Cola support systems, including SAP, Postgres, Micro-strategy and Matrix reporting
- Minimum: High School or GED — Minimum 2 years of experience in credit/collections, analytical or finance industry
- Preferred: 4 Year / Bachelor’s Degree
Minimum:
- 2 years of experience in credit/collections, analytical, or finance industry
- 2 years Consumer product industry experience (bottling preferred)
- 2 years of National customer or Sales facing experience
Willingness and ability to travel up to 10% of the time
Hybrid Work Environment
CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.
Total Rewards, Totally Rewarding
We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team — after all, it’s their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.
- Work-Life Integration - Vacation, floating holidays, parental leave, flexible work environment
- Competitive Base Salary - A base salary or hourly wage rate in line with market rates for the job duties and skills required
- Rewards & Recognition - Acknowledging our employees’ contributions
- Retirement Plans & Guidance - Programs to assist associates in saving for retirement
- Health & Welfare Plans - Medical, life, and disability insurance plans
Coca-Cola Bottlers’ Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.