What are the responsibilities and job description for the Customer Care Representative - Bilingual position at Coburn Technologies, Inc.?
Description
Job Overview:
Are you fluent in English and Spanish and passionate about helping others? Coburn Technologies is looking for a Bilingual Customer Service Representative to be the first point of contact for calls, emails, and chats.
In this fast-paced role, you’ll provide top-tier support in both languages while working closely with Sales, Finance, Operations, and Engineering to resolve customer needs quickly and professionally.
If you thrive on problem-solving, enjoy teamwork, and take pride in great service, we’d love to have you on our team!
Requirements
Customer Service Representative Key Responsibilities
- Be the First Impression: Handle incoming calls, emails, and web chats in English and Spanish - always with professionalism and a customer-first attitude.
- Solve Problems with Confidence: Use internal tools and resources to quickly and accurately resolve customer inquiries.
- Communicate Across Channels: Deliver clear, consistent support through phone, email, and chat.
- Team Up: Collaborate with Sales, Finance, Operations, and Engineering to deliver timely, effective solutions.
- Stay Organized: Use ERP and CRM systems to log details, track cases, and process orders or service requests.
- Know When to Escalate: Identify high-priority issues and route them to the right teams.
- Follow Through: Ensure customer satisfaction through follow-ups and feedback collection.
- Think Ahead: Share ideas and participate in team efforts to improve our service experience.
- Document Everything: Keep accurate records of all customer interactions and resolutions.
What You Bring
- Bilingual Fluency: Excellent verbal and written communication in both English and Spanish.
- People Skills: Friendly, clear communicator who can build trust with every interaction.
- Tech-Savvy: Comfortable navigating multiple systems and screens.
- Detail-Oriented: You catch the small things that make a big difference.
- Problem-Solver: Quick thinker with a calm, solution-focused mindset.
- Speed & Accuracy: Fast, efficient, and precise with data entry and multitasking.
Work Environment
- On-Site Role: Office-based position using standard equipment—computer, phone, etc.
- Team-Driven Culture: Supportive, professional environment where collaboration is key.
AAP/EEO Statement
Coburn Technologies, Inc. is proud to be an affirmative action – equal opportunity employer. The diversity of our very talented workforce reflects this commitment. We strive to employ persons of all races and ethnic groups, color, gender, sexual orientation, persons with disabilities and especially Veterans and Veterans with Disabilities who have served and sacrificed for our country. When applying to Coburn, we ask that you please complete the voluntary affirmative action survey that comes at the end of the application process. While employment decisions are based solely on each applicant’s credentials as they relate to the requirement of the job, your questionnaire responses help us to better understand our outreach efforts. We thank you in advance for doing this.