What are the responsibilities and job description for the Benefit Administrator position at COBRA PROFESSIONALS INC?
Cobra Professionals, Inc. is seeking a Benefit Administrator that works well in a fast paced, collaborative environment. Client relations drive our business, so we are looking for an energetic, positive person that can ensure the needs of our clients are met or exceeded.
Position Description:
The Benefit Administrator works to administer, coordinate, and assure compliance for client’s Cobra and FSA Plans and will proactively and professionally respond to high call volumes during certain times of the year. The incumbent must be able to manage multiple tasks and responsibilities and successfully work under time constraints.
Responsibilities:
- Assist in administering Flexible Spending Accounts, including Dependent Care, Heath Savings Accounts and HRA Plan
- Assist with Cobra Administration for multiple clients
- Answer participant phone and email inquiries
- Communicate with internal and external customer groups for FSA/Cobra administration
Qualifications: Knowledge, Skills and Abilities:
- Experience in benefits is a plus but not required
- Must have 1-2 years of experience with customer service
- Highly organized and attentive to details
- Must have extensive knowledge of Word, Excel and Outlook
- Ability to respond to time deadlines with a high degree of accuracy
- Professional expressive and written communication skills
- Diplomatic; tactful interpersonal skills
- Tolerate large call volume consistently throughout the plan year
- Strong work ethic within a collaborative Team environment; Self-Directed
- High School or equivalency required
Preferred Qualifications:
- Knowledge of WEX/Cobra Point software a plus