What are the responsibilities and job description for the Hotel Front Desk position at Cobblestone Inn & Suites?
Job Summary
We are seeking a professional and personable Hotel Front Desk Associate to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a strong understanding of hospitality management, and the ability to handle guest inquiries with professionalism and courtesy. Bilingual abilities and hotel management experience are highly valued to enhance guest relations and operational efficiency.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in/check-out procedures
- Manage reservations, cancellations, and modifications using multi-line phone systems
- Provide information about hotel amenities, local attractions, and services to guests
- Handle guest requests promptly and resolve any issues or complaints effectively
- Maintain accurate records of guest information and billing details
- Assist with night audit procedures when required, ensuring financial accuracy
- Uphold high standards of phone etiquette and guest relations throughout all interactions
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Support hotel management in daily operations to deliver exceptional hospitality experiences
Qualifications
- Previous experience in hotel management, front desk operations, or guest services preferred
- Strong customer service skills with a friendly and professional demeanor
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
- Knowledge of hospitality management systems and multi-line phone systems is advantageous
- Excellent communication skills, including phone etiquette and guest interaction skills
- Ability to handle night audit responsibilities if needed
- Hospitality or hotel experience is preferred but not mandatory for highly motivated candidates
- Ability to work flexible hours, including nights, weekends, or holidays as required
Join our team to deliver outstanding hospitality experiences in a dynamic resort environment. We value professionalism, guest satisfaction, and a positive attitude in all our staff members.
Job Type: Full-time
Pay: $11.00 - $14.00 per hour
Work Location: In person
Salary : $11 - $14