What are the responsibilities and job description for the Hotel Front Desk Clerk position at Cobblestone Hotel & Suites?
Cobblestone Hotel & Suites - Urbana is hiring Front Desk Clerks. Our busy hotel is looking for an enthusiastic, dependable and detail-oriented customer service professional. Hours are 3:00p-11:00p and 11:00p - 7:00a we have 24 - 32 hours per week available.
Full Job Description
Responsibilities and Qualifications
-Welcome guests in a friendly, prompt, and professional manner.
-Routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
-Register guests, issue room keys, provide information on hotel services and room location.
-Ensure proper delivery of guest's special requests (i.e. extra pillows, additional preferences)
-Respond appropriately to guest complaints. Make every appropriate service recovery gesture in order to ensure total guest satisfaction.
-Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, and counting/securing assigned bank.
-Must be able to multi-task, be detail oriented, and problem solve in order to effectively deal with internal and external guests.
-Must be able to maintain composure and objectivity while under pressure.
-Work as part of a team and communicate with other departments.
-Maintain the cleanliness of the hotel lobby and common areas.
-Perform other duties as assigned.
Job Type: Part-time
Pay: From $12.00 - $15.00 per hour depending on the shift.
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $12 - $15
