What are the responsibilities and job description for the Hotel Front Desk Clerk 7AM TO 3 PM AND 3PM TO 11 PM position at Cobblestone Hotel & Suites?
1) Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, processing reservations and credit cards. 2) Provide quality service for guests including pertinent information about the area. 3) Handle and resolve guest’s complaints. 4) Operate switchboard giving courteous, polite service. 5) Assist in training of new front desk staff. 6) Demonstrate good communication skills. 7) Perform basic math using a calculator. 8) Have legible handwriting. 9) Knowledge of computer equipment. 10) Record information in the clerk log book and shift reports. 11) Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. 12) Promote all marketing programs to the guest. 13) Responsible for accurate cash control to include keeping the cash drawer at a minimum and ensuring that the shift deposits balance. 14) Maintain a neat and clean appearance behind the front desk and in the lobby area. 15) Operate TDD equipment for hearing impaired guests. 16) Implement all company policies and procedures for safety and security. 17) Send and receive faxes. 18) Responsible for key control. Issues and receives both room keys and master keys. 19) Cleaning guestrooms and lobby area as needed. 20) Restocking front desk supplies 21) Help with laundry. 22) Deliver cribs, towels or other items to guestrooms as requested. 23) Perform light maintenance duties. Mandatory Job Requirements: 1) Read, write and speak English. 2) Neat, well-groomed appearance. 3) Must have a flexible schedule to include evenings and weekends. 4) Good communication skills. 5) Pleasant personality and people skills. Accountability 1) Front desk area accounting audits and shoppers report scores all within acceptable ranges. 2) Maintains high level of quality, service, and cleanliness. 3) Daily accountability for cash drawer, deposits, and guestroom sales. Experience or Training Required 1) High school education. 2) Previous desk experience preferred but not necessary
This is an excellent opportunity for individuals who enjoy providing exceptional customer service and have a passion for the hospitality industry. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable. We offer competitive pay and opportunities for career growth within our organization. If you are friendly, reliable, and have a positive attitude, we would love to hear from you!
Please note that this position may require working evenings, weekends, and holidays as needed to accommodate our guests' needs.
Job Type: Part-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17