What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Cobblestone Hotel & Suites of Chippewa Falls?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out experience. The ideal candidate will possess strong hospitality management skills, be proficient in guest relations, and demonstrate excellent phone etiquette. Bilingual or multilingual abilities are a plus, enhancing our ability to serve a diverse clientele.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest information and reservations.
- Address any guest complaints or issues promptly and professionally.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Process payments and maintain cash handling procedures.
- Assist in managing phone calls, ensuring clear communication with guests.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in hospitality management or front desk operations is preferred.
- Strong guest relations skills with a focus on customer service excellence.
- Familiarity with hotel management software is an advantage.
- Excellent phone etiquette and communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Bilingual or multilingual capabilities are highly desirable.
- A positive attitude, attention to detail, and ability to multitask effectively in a fast-paced environment.
- High school diploma or equivalent; further education in hospitality is a plus.
Join our team as a Front Desk Agent, where your commitment to outstanding guest services will make a lasting impression on our visitors!
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
Experience:
- Guest relations: 1 year (Preferred)
Ability to Commute:
- Chippewa Falls, WI 54729 (Required)
Ability to Relocate:
- Chippewa Falls, WI 54729: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18