Hotel Sales and Service Manager

We are looking for a motivated and customer-oriented sales/marketing and service manager to join our management team at the new Cobblestone Hotel & Suites in International Falls MN. Our beautiful hotel property is upper-midscale and features the Falls Bistro restaurant where guests enjoy above average dining. Reporting to the General Manager, this dynamic position combines your sales and marketing skills in the hospitality industry with skills needed to support day-to-day financial reconciliation and to support hotel operations.

You will be responsible for generating new sales leads and bookings while ensuring high standards of service and assisting the general manager in the oversight of daily operations of the hotel. You will use your expertise in social media and conventional media to sell the excellent products our hotel and restaurant have to offer. You will be acting as liaison between customers and department leaders, while ensuring a high level of guest satisfaction.

We are located in a beautiful area of northern Minnesota, where the great outdoors beckons, at the international border with Canada. If you thrive in a truly dynamic work environment and enjoy being close to the beautiful great outdoors that this area has to offer, including being right next door to Voyageurs National Park, then this is the job for you.

As Sales and Service Manager, your duties will include, but are not limited to:

• Developing and implementing sales strategies to increase occupancy and revenue.
• Promote the hotel’s brand, services and facilities through various channels, such as social media, online platforms, and print media.
• Identify and contact potential clients and partners, such as corporate accounts, travel agencies, and event organizers.
• Coordinate with local outdoors activity and entertainment partners to create hotel room packages.
• Negotiate contracts and rates with clients and partners.
• Conduct site visits and tours for prospective guests and clients.
• Effectively manage room revenue using market data and knowledge - analyse and manage daily and future pricing of rooms.
• Assist in managing front desk, reservations, housekeeping, and maintenance as necessary.
• Assist in managing vendors, suppliers and contractors that the hotel does business with.
• Working with our accountant to ensure day to day transactions are reconciled.
• Monitor and maintain inventory, supplies, equipment.
• Prepare and analyze reports on occupancy, revenue, expenses and customer feedback.
• Handle complaints and requests in a professional and timely manner.

To be successful in this Sales and Services Manager role, you will need to:

• Have 2 years of experience in hospitality management or sales and marketing.
• Be highly proficient in the use of social media and online platforms.
• Have excellent communication, interpersonal, and leadership skills.
• Strong problem-solving skills.
• Excellent customer service skills, including responsiveness, courtesy, honesty, and professionalism, and ability to listen.
• Proficiency in Microsoft Office and hotel management software.
• Good working knowledge of Quickbooks or other accounting software.
• Ability to work under pressure and multitask in a fast-paced environment.
• Flexibility to work shifts, holidays and overtime as needed.
• Have a valid driver’s licence and reliable transportation.
• Be physically capable of walking throughout the property.

If you are interested in this position, please send your resume and cover letter to:

Ms. Megan Toninato, General Manager (gm.mn4660@staycobblestone.com)

We look forward to hearing from you.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Health insurance
• Paid time off

Ability to commute/relocate:

• International Falls, MN 56649: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $50,000 - $-1