Account Manager

Customer Success Manager - Where Customer Service Meets Career Satisfaction

Are you passionate about building relationships, solving problems, and delivering top-notch customer service-without ever touching a superhero cape? Good, because Cobb Technologies is hiring a Customer Success Manager and we're looking for someone just like you: driven, personable, and ready to grow.

Based in our Glen Allen, VA (23059) headquarters, this in-office role is your chance to become the go-to account manager for our amazing clients. After the sale is closed, you take the baton and lead the relationship-ensuring long-term success, strategic value, and exceptional customer service every step of the way.

At Cobb Technologies, we're a family-owned and pet-friendly company, which means we take care of our people, value a strong team vibe, and don't mind the occasional tail-wag in a meeting. Our culture is collaborative, warm, and built on the belief that customer service is everyone's responsibility-especially yours.

Here's what you'll be doing:

• Serve as the primary account manager for assigned clients, delivering proactive customer service and aligning our services with their goals.

• Lead quarterly business reviews to ensure satisfaction, spot opportunities, and strengthen the partnership.

• Work closely with our technical experts (no need to be a tech wizard) to keep projects running smoothly.

• Track progress, communicate consistently, and identify upsell opportunities based on actual client needs-not guesswork.

You'll be surrounded by teammates who are smart, supportive, and genuinely care about getting it right-for the client and for each other. That's just how we do it at Cobb Technologies.

The Schedule: Monday through Friday, 8am-5pm. No weekends. No nights. Just real work-life balance.
The Environment: In-office, collaborative, and business casual
The Benefits: Health, dental, vision, 401(k) with match, generous PTO, paid holidays, professional development, and an office dog or two to boost morale.
The Culture: Team-first. Positive. Energized. Built on trust, transparency, and-you guessed it-stellar customer service.

We're looking for someone with previous experience in customer success, account management, or a similar client-facing role. You should be organized, great at communication, and energized by solving real problems for real people. Bonus points if you've worked in a technology or SaaS environment.

At Cobb Technologies, we believe that customer service should feel like a partnership-not a transaction. So if you're the kind of person who anticipates client needs, follows through like a champ, and knows how to keep people smiling, we want to talk to you.

This is your opportunity to be the account manager everyone remembers-the one who makes customer service feel easy, consistent, and even fun.

🚀 Ready to apply?
Click to fill out our 3-minute application. We'll be in touch within 24-48 hours. No ghosting. Just genuine customer service from day one.

The selected candidate will be required to complete a criminal history background check and drug screen.