What are the responsibilities and job description for the Emergency Communications Officer I position at Cobb County Government?
Position Information
The Cobb County Department of Public Safety E911 Emergency Communications Center invites you to explore a career as an Emergency Communications Officer. This expanding career field is ideal for a person with good communication and multi-tasking skills and the ability to work under stressful conditions.
During the interview process, candidates will be scheduled by the Employment Relations Unit to complete a pre-employment skills assessment.
The purpose of this classification is to answer and process emergency and non-emergency calls through the E911 Communications Center.
Our agency is certified by the Commission on Accreditation for Law Enforcement Agencies (CALEA) and serves as the E911 call and dispatch center for the Cobb County Police Department, Cobb Fire& Emergency Services, City of Marietta Police and Fire, and the Cobb County Sheriff's Department.
Click here to hear from our very own employees on what makes Cobb E911 a great and unique place to work.
Employee Sponsored Benefits
To view current employee benefits, please click here.
Paid Vacation Leave
13 days per year / 1 year of service
15 days per year / 5 years of service
20 days per year / 10 years of service
22 days per year / 15 years of service
25 days per year / 20 years of service
Holidays
12 paid holidays per year
Paid Sick Leave
Accumulates at 4.0 hours per biweekly
Paid Military Leave
Up to 18 days per year
Parental Leave Policy
Eligible full-time employees will receive six weeks paid time off to care for and bond with their newborn or newly adopted child.
Bereavement Leave Policy
Full-time employees will receive up to 3 days of bereavement leave with pay for up to 24 hours.
Free Wellness Clinic
A free health clinic is available for all Cobb County Employees and their dependents who have insurance with Cobb County. The clinic offers sick and well checks and many prescription medications at no cost to the employee.
Fitness Centers
Multiple fitness centers with both strength and aerobic training equipment available at no-cost to employees.
Education Incentive Pay
Tuition assistance is available for you while you complete a college degree or certification. Reimbursable amounts are dependent upon available funding and will be proportionately distributed to all pre-approved applicants on a quarterly basis.
Essential Functions
This posting may be used to fill additional vacancies.
Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls: determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
Provides lifesaving and pre-arrival instructions to callers in emergency medical situations: remains available to callers while units are in route; and checks medical status.
Forwards information to the appropriate emergency response units or agencies: processes requests from officers and/or deputies through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), and assist the public with request
Utilizes computer to enter and retrieve data: sorts and files records; and assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity.
Identifies incorrect or outdated information contained in the CAD: and completes update form for changes of street names and/or addresses, and submits to supervision for verification.
Testifies in Court: may be called to testify as the owner of a voice on and E-911 recording and/or to be a witness that a call was received.
Dispatches the appropriate agency personnel to scene through use of radio and CAD System: coordinates multi-unit and multi-jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.
Performs other related duties as assigned.
Minimum Qualifications
High School Diploma or GED required; supplemented by one year of work experience that shows the ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Additionally, applicants must pass the pre-employment skills assessment and must be age 18 at time of hire.
Licenses and Certifications
Must obtain and maintain the following certifications: GCIC and NCIC Terminal Operator, Basic Communications Officer, TDD/TTY, and CPR.
Physical Abilities
Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
Sensory Requirements
Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
Visit Cobb County's Employee Benefits page to learn more.
01
Important instructions: Being truthful is the most important part of your pre-hiring process. The public expects public safety employees to be of good integrity, not innocent, but truthful about their past. In addition, honesty is important as public safety employees are often required to testify in court. Please remember this throughout your process. Absolute truthfulness is a must. Cobb County recognizes that drug experimentation is not uncommon. Prior drug usage is not an automatic disqualifier for public safety positions, however, dishonesty is. Remember: There will be no second chance if you lie on your application. You will be barred from employment if you are untruthful in your statements (written or verbal). You must answer every question. If the question is not applicable, enter N/A. Do you understand these requirements?
Do you understand that your application will be removed from the process as incomplete if you fail to answer each question completely?
Do you understand that you must complete this application yourself and failure to do so will result in your removal from the process?
Do you understand that you must answer all questions truthfully?
This position requires you to be 18 years of age prior to being hired into the position, which may be approximately 6 months from this date. Will you be able to meet this age requirement at the time of hire?
This position requires you to have a high school diploma or GED prior to being hired into the position, which may be approximately 6 months from this date. Will you be able to meet this educational requirement at the time of hire?
Were you ever in the military?
Were you honorably discharged?
Have you ever applied for Cobb County 911 before? If so, when? Enter N/A if you have never applied.
10
Are you legally eligible to work in the United States on an unlimited and unrestricted basis?
Do you now or in the future need an employer to sponsor you for employment authorization of visa status?
You must have a valid email address included on your application. Information will be emailed to you throughout the hiring process. Please verify the email address included on your application is correct before submitting your application.
Are you a current Cobb County Government employee?
If yes, in what department of Cobb County Government are you currently employed? Enter N/A if not applicable. This question does not refer to being a Cobb County School District employee.
15
Please click the link below. It will open the POST Certification information in a new tab. You will be asked to certify that you have reviewed and understand the POST requirements for this position.
Click Here For Communication Officer POST Certification Requirements
Do you currently hold a Georgia POST Certification as a communications officer?
Have you ever worked in an Emergency Communications role or within a 911 Call Center? If yes, select the number of years? If no, select "No experience."
Have you ever had any contact with law enforcement/military police as a witness, suspect, or other involved party, including expungements? (Not to include traffic violations)
Have you ever had a traffic ticket/citation?
Have you ever been arrested as a juvenile or adult, regardless of disposition, including expungements?
Have you ever been convicted of a felony as a juvenile or adult?
Have you ever been convicted of a misdemeanor as a juvenile or adult?
Have you EVER been on probation or parole?
Have you ever used marijuana or hashish, including edibles?
If yes, what is the date of your last use? Enter N/A if not applicable.
26
List all Illegal drug(s) usage and last date(s) of use. Please list the month and year of usage.
27
Have you ever been fired/terminated by an employer? (including resignation in lieu of termination).
Are you willing to work 12-hour shifts, nights, holidays, weekends and/or overtime?
Should we pursue your candidacy for this position, you must understand that communications related to this position may go to your SPAM or JUNK email folder. We urge candidates to check those folders to ensure they receive all correspondence from our team. Do you understand the preceding statement?
Under the penalty of OCGA 16-10-71, False Swearing, I certify that all information entered on this supplemental questionnaire pertaining to me is true, correct and complete.
Your submission of personal and/or employment information on this portion of the Cobb County Government Web site is subject to the following terms and conditions, and may be modified from time to time. The terms and conditions set below supplement the general terms and conditions governing your use of Cobb County Governments Web site. If you do not agree to these terms and conditions or are dissatisfied with any portion of this Web site, your sole remedy is to not use the Web site and to not submit or post any information, except to the extent that local law provides you with additional rights. Nothing contained on this Web site, including any testimonials and/or job postings, should be construed as an offer of employment, a representation concerning the availability of any position, or a promise of any kind concerning any term or condition of employment with Cobb County Government, including job responsibilities, salary, benefits, eligibility for promotion, or career path. The information contained herein is merely an invitation for applications from qualified prospective candidates. Cobb County Government makes no guarantee or representation that you will receive an interview or career opportunity. All employment with Cobb County Government is on an at-will basis.
The elements for the selection process for all non-sworn applicants could include one or more of the following elements: written examination, skills testing, oral interview, medical examination and drug screening. A background investigation will also be conducted. This investigation will include a current check on the applicant's credit, criminal and driver history. All information provided in the application will be verified. Personal or verbal contact will be made with all reference supplied by the applicant and/or other sources. The applicant will be required to provide written explanations for any issues in questions brought forth during the background investigation.
The duration of the selection process will vary by applicant due to availability for appointments and other factors. The average time period for completion of all elements of the background process is approximately three months. Reapplication by any applicant previously removed from the process will be taken on a case by case basis specific to each applicant's situation and past reason for removal. I hereby acknowledge that if I elect to continue in the application process, all elements will be subject to Cobb County Department of Public Safety's Hiring Standards.
The Cobb County Department of Public Safety E911 Emergency Communications Center invites you to explore a career as an Emergency Communications Officer. This expanding career field is ideal for a person with good communication and multi-tasking skills and the ability to work under stressful conditions.
During the interview process, candidates will be scheduled by the Employment Relations Unit to complete a pre-employment skills assessment.
The purpose of this classification is to answer and process emergency and non-emergency calls through the E911 Communications Center.
Our agency is certified by the Commission on Accreditation for Law Enforcement Agencies (CALEA) and serves as the E911 call and dispatch center for the Cobb County Police Department, Cobb Fire& Emergency Services, City of Marietta Police and Fire, and the Cobb County Sheriff's Department.
Click here to hear from our very own employees on what makes Cobb E911 a great and unique place to work.
Employee Sponsored Benefits
To view current employee benefits, please click here.
Paid Vacation Leave
13 days per year / 1 year of service
15 days per year / 5 years of service
20 days per year / 10 years of service
22 days per year / 15 years of service
25 days per year / 20 years of service
Holidays
12 paid holidays per year
Paid Sick Leave
Accumulates at 4.0 hours per biweekly
Paid Military Leave
Up to 18 days per year
Parental Leave Policy
Eligible full-time employees will receive six weeks paid time off to care for and bond with their newborn or newly adopted child.
Bereavement Leave Policy
Full-time employees will receive up to 3 days of bereavement leave with pay for up to 24 hours.
Free Wellness Clinic
A free health clinic is available for all Cobb County Employees and their dependents who have insurance with Cobb County. The clinic offers sick and well checks and many prescription medications at no cost to the employee.
Fitness Centers
Multiple fitness centers with both strength and aerobic training equipment available at no-cost to employees.
Education Incentive Pay
- $1000 Associate Degree
- $2000 Bachelor's Degree
- $3000 Master's Degree
Tuition assistance is available for you while you complete a college degree or certification. Reimbursable amounts are dependent upon available funding and will be proportionately distributed to all pre-approved applicants on a quarterly basis.
Essential Functions
This posting may be used to fill additional vacancies.
Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls: determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
Provides lifesaving and pre-arrival instructions to callers in emergency medical situations: remains available to callers while units are in route; and checks medical status.
Forwards information to the appropriate emergency response units or agencies: processes requests from officers and/or deputies through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), and assist the public with request
Utilizes computer to enter and retrieve data: sorts and files records; and assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity.
Identifies incorrect or outdated information contained in the CAD: and completes update form for changes of street names and/or addresses, and submits to supervision for verification.
Testifies in Court: may be called to testify as the owner of a voice on and E-911 recording and/or to be a witness that a call was received.
Dispatches the appropriate agency personnel to scene through use of radio and CAD System: coordinates multi-unit and multi-jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.
Performs other related duties as assigned.
Minimum Qualifications
High School Diploma or GED required; supplemented by one year of work experience that shows the ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Additionally, applicants must pass the pre-employment skills assessment and must be age 18 at time of hire.
Licenses and Certifications
Must obtain and maintain the following certifications: GCIC and NCIC Terminal Operator, Basic Communications Officer, TDD/TTY, and CPR.
Physical Abilities
Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
Sensory Requirements
Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
Visit Cobb County's Employee Benefits page to learn more.
01
Important instructions: Being truthful is the most important part of your pre-hiring process. The public expects public safety employees to be of good integrity, not innocent, but truthful about their past. In addition, honesty is important as public safety employees are often required to testify in court. Please remember this throughout your process. Absolute truthfulness is a must. Cobb County recognizes that drug experimentation is not uncommon. Prior drug usage is not an automatic disqualifier for public safety positions, however, dishonesty is. Remember: There will be no second chance if you lie on your application. You will be barred from employment if you are untruthful in your statements (written or verbal). You must answer every question. If the question is not applicable, enter N/A. Do you understand these requirements?
- Yes
- No
Do you understand that your application will be removed from the process as incomplete if you fail to answer each question completely?
- Yes
- No
Do you understand that you must complete this application yourself and failure to do so will result in your removal from the process?
- Yes
- No
Do you understand that you must answer all questions truthfully?
- Yes
- No
This position requires you to be 18 years of age prior to being hired into the position, which may be approximately 6 months from this date. Will you be able to meet this age requirement at the time of hire?
- Yes
- No
This position requires you to have a high school diploma or GED prior to being hired into the position, which may be approximately 6 months from this date. Will you be able to meet this educational requirement at the time of hire?
- Yes
- No
Were you ever in the military?
- Yes
- No
Were you honorably discharged?
- Yes
- No
- Not Applicable
Have you ever applied for Cobb County 911 before? If so, when? Enter N/A if you have never applied.
10
Are you legally eligible to work in the United States on an unlimited and unrestricted basis?
- Yes
- No
Do you now or in the future need an employer to sponsor you for employment authorization of visa status?
- Yes
- No
You must have a valid email address included on your application. Information will be emailed to you throughout the hiring process. Please verify the email address included on your application is correct before submitting your application.
- I AGREE to verify my email address.
- I DO NOT AGREE to verify my email address, and as a result, I understand I may be removed from the process.
Are you a current Cobb County Government employee?
- Yes, I am a Cobb County Government Employee.
- No, I am not a Cobb County Government Employee.
If yes, in what department of Cobb County Government are you currently employed? Enter N/A if not applicable. This question does not refer to being a Cobb County School District employee.
15
Please click the link below. It will open the POST Certification information in a new tab. You will be asked to certify that you have reviewed and understand the POST requirements for this position.
Click Here For Communication Officer POST Certification Requirements
- I have read, understand, and agree to the POST terms.
- I do not agree to these terms.
Do you currently hold a Georgia POST Certification as a communications officer?
- Yes
- No
Have you ever worked in an Emergency Communications role or within a 911 Call Center? If yes, select the number of years? If no, select "No experience."
- No experience
- Less than one year
- One to three years
- Three to five years
- Five to seven years
- More than seven years
Have you ever had any contact with law enforcement/military police as a witness, suspect, or other involved party, including expungements? (Not to include traffic violations)
- Yes
- No
Have you ever had a traffic ticket/citation?
- Yes
- No
Have you ever been arrested as a juvenile or adult, regardless of disposition, including expungements?
- Yes
- No
Have you ever been convicted of a felony as a juvenile or adult?
- Yes
- No
Have you ever been convicted of a misdemeanor as a juvenile or adult?
- Yes
- No
Have you EVER been on probation or parole?
- Yes
- No
Have you ever used marijuana or hashish, including edibles?
- Yes
- No
If yes, what is the date of your last use? Enter N/A if not applicable.
26
List all Illegal drug(s) usage and last date(s) of use. Please list the month and year of usage.
27
Have you ever been fired/terminated by an employer? (including resignation in lieu of termination).
- Yes
- No
Are you willing to work 12-hour shifts, nights, holidays, weekends and/or overtime?
- Yes
- No
Should we pursue your candidacy for this position, you must understand that communications related to this position may go to your SPAM or JUNK email folder. We urge candidates to check those folders to ensure they receive all correspondence from our team. Do you understand the preceding statement?
- Yes, I understand this statement
- No, I don't understand this statement
Under the penalty of OCGA 16-10-71, False Swearing, I certify that all information entered on this supplemental questionnaire pertaining to me is true, correct and complete.
- Yes
- No
Your submission of personal and/or employment information on this portion of the Cobb County Government Web site is subject to the following terms and conditions, and may be modified from time to time. The terms and conditions set below supplement the general terms and conditions governing your use of Cobb County Governments Web site. If you do not agree to these terms and conditions or are dissatisfied with any portion of this Web site, your sole remedy is to not use the Web site and to not submit or post any information, except to the extent that local law provides you with additional rights. Nothing contained on this Web site, including any testimonials and/or job postings, should be construed as an offer of employment, a representation concerning the availability of any position, or a promise of any kind concerning any term or condition of employment with Cobb County Government, including job responsibilities, salary, benefits, eligibility for promotion, or career path. The information contained herein is merely an invitation for applications from qualified prospective candidates. Cobb County Government makes no guarantee or representation that you will receive an interview or career opportunity. All employment with Cobb County Government is on an at-will basis.
- Yes
- No
The elements for the selection process for all non-sworn applicants could include one or more of the following elements: written examination, skills testing, oral interview, medical examination and drug screening. A background investigation will also be conducted. This investigation will include a current check on the applicant's credit, criminal and driver history. All information provided in the application will be verified. Personal or verbal contact will be made with all reference supplied by the applicant and/or other sources. The applicant will be required to provide written explanations for any issues in questions brought forth during the background investigation.
- I AGREE to the terms stated.
- I DO NOT AGREE to the terms stated.
The duration of the selection process will vary by applicant due to availability for appointments and other factors. The average time period for completion of all elements of the background process is approximately three months. Reapplication by any applicant previously removed from the process will be taken on a case by case basis specific to each applicant's situation and past reason for removal. I hereby acknowledge that if I elect to continue in the application process, all elements will be subject to Cobb County Department of Public Safety's Hiring Standards.
- I AGREE to the terms stated.
- I DO NOT AGREE to the terms stated.
- Required Question
Salary : $1,000