Front Desk Receptionist

Job Overview

We are seeking a friendly, professional, and detail-oriented Dental Receptionist to join our general dental practice. As the first point of contact for our patients, you will play a key role in creating a welcoming and positive experience from the moment they walk through our doors. Responsibilities include greeting patients, answering phones, scheduling appointments, verifying insurance benefits, checking patients in and out, processing payments, maintaining accurate patient records, and supporting the daily operations of the front office.

The ideal candidate has excellent communication and organizational skills, enjoys working with people, and can efficiently manage multiple tasks in a fast-paced environment. A positive attitude, strong attention to detail, and a commitment to providing outstanding patient service are essential. This paid position offers the opportunity to grow your administrative and customer service skills while becoming an important member of a supportive team dedicated to providing high-quality dental care.

Duties

• Greet patients warmly and provide a welcoming, professional experience from check-in to check-out.
• Answer and manage a multi-line phone system, scheduling appointments and responding to patient inquiries.
• Schedule, confirm, and coordinate patient appointments using Open Dental practice management software.
• Verify dental insurance eligibility and benefits, obtain pre-authorizations when needed, and explain patient financial responsibilities.
• Check patients in and out, collect payments, process copays, and maintain accurate financial records.
• Maintain accurate patient records by entering and updating demographic, insurance, and treatment information.
• Coordinate with dentists, hygienists, and clinical staff to ensure an efficient daily schedule and smooth patient flow.
• Send appointment reminders and follow up with patients regarding treatment plans, recalls, and missed appointments.
• Process referrals, patient forms, and other administrative documents while maintaining HIPAA compliance and patient confidentiality.
• Assist with treatment plan presentations and answer basic questions regarding scheduling, insurance, and payment options.
• Maintain an organized front office, manage incoming and outgoing correspondence, and order office supplies as needed.
• Provide exceptional customer service by addressing patient concerns professionally and helping create a positive experience for every visit.

Requirements

• Previous experience as a Dental Receptionist or in a dental office is preferred.
• Familiarity with Open Dental or other dental practice management software is preferred.
• Knowledge of dental insurance verification, claims, and patient billing is an asset.
• Excellent customer service and interpersonal skills with a professional, friendly demeanor.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced dental office.
• Proficiency with Microsoft Office and basic computer applications.
• Experience answering multi-line phone systems and scheduling patient appointments.
• Strong attention to detail and accuracy when maintaining patient records.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.
• Bilingual (English/Spanish) is required.
• High school diploma or equivalent required.

Join our team and help create a positive experience for every patient. We're looking for a friendly, organized professional who enjoys helping others and thrives in a fast-paced dental office. If you're passionate about exceptional customer service and want to grow your career in a supportive, team-oriented environment, we'd love to hear from you!

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $12 - $15