ServiceTitan Business Analyst

Reports to:         VP, Technology  

Location:            Washington, DC  

About Cobalt Service Partners 

Cobalt Service Partners buys and builds leading access solutions businesses that install and maintain essentials like commercial doors, overhead doors, security gates, access control systems, video surveillance systems, and more. Through its commitment to people, technology, and unwavering stewardship, Cobalt offers founders a long-term home for their business that they can feel proud of. Securing Legacies, Unlocking Possibility. 

Cobalt is backed by Alpine Investors, an investment firm committed to building enduring businesses by investing in and developing exceptional people. 

Position Overview 

The ServiceTitan Business Analyst is responsible for ensuring business requirements are understood, approved, configured, tested, deployed, and optimized for Cobalt and our related partner companies. The ServiceTitan Technical Business Analyst must understand ServiceTitan as a subject matter expert and partner with our business stakeholders, as well as our partner companies, to meet business needs by owning requirements optimization for the system. This includes understanding the baseline business needs, ensuring the requirements translate to system configurations, working with other technology stakeholders to ensure the configurations are deployed, managing relationships with vendors and across the business, ensuring data integrity, building and managing workflows, and helping our partner companies onboard their ServiceTitan functionality to effectively utilize the platform. This role will act as the primary point of contact for all ServiceTitan related business requirements within our organization. They will work closely with all technology and business stakeholders to achieve full adoption across our enterprise. 

Responsibilities 

• Own the business analysis and requirements mapping for operational and technical functionality of ServiceTitan
• Manage relationships with Cobalt team members, Cobalt partner company leaders, and vendors
• Be the ServiceTitan configuration subject matter expert, who will own translating business needs and requirements to system functionality, ensure data is mapped to the correct fields, and define user personas
• Help onboard all partner companies (existing and newly acquired) to the ServiceTitan platform
• Lead post-tech stack implementation support and development
• Expert ServiceTitan SME - Own the outcome for ServiceTitan related work and demonstrates themselves as the true subject matter expert at Cobalt
• Excellent Project Manager - Own schedules and timelines related to the implementation of required ServiceTitan functional and technological changes
• In-House Systems Expert
• Supports OpCo CEOs and leadership and provides the best onboarding experience possible
• Demonstrates continuous improvement by refining training methodology and effectiveness

Ideal candidate 

• Bring 7 years’ experience as a Subject matter expert with Service Titan as a Business Analyst
• Leads & Influences without Authority
• Structured Problem-Solver & Communicator
• Able to Independently Prioritize and Take Action
• Builds Trust in Complex Team Environment
• Have the ability to own the process
• Brings Grit & Accountability

What We Offer:

• Competitive base salary - The actual offer will be based on a variety of factors, including experience.
• PTO & Paid holidays
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) with company match
• Professional development opportunities
• Dynamic, growth-oriented work environment

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At Cobalt, our values determine everything we do:

Unwavering stewardship: We believe advancing founders’ legacies is a privilege. We do right by our founders, teams, and customers in good times and in bad. 

Excellence in action: We hold ourselves accountable to the highest standards. We’re bold in our pursuits, don’t make excuses, and relentlessly empower each other to get the job done.  

Seek and tell the truth: We are honest with ourselves and others. We do what we say we’ll do, say what needs to be said, and search for the right answer regardless of where it comes from.  

Love learning: We are always learning as individuals, as a team, and as a business. We show up humble, curious, and with the courage to change our minds.  

Enjoy the ride: We are fired up by our mission, love our team, and don’t take either for granted. We show up authentically, assume best intent, and try not to take ourselves too seriously. 

Diversity, Equity, & Inclusion at Cobalt

At Cobalt, we acknowledge that an emphasis on diversity, equity and inclusion (“DE&I”) is essential to hiring phenomenal people. To create the best home for businesses and spark success at our firm and throughout our portfolio, we aim to establish an environment where every person is welcomed, accepted, and empowered to excel in their role. These beliefs run true to our PeopleFirst philosophy, which emphasizes attributes over experience. We strive to recruit and work with those from a range of backgrounds, which drives creativity and innovation.

Cobalt Service Partners is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. We offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.