Service Dispatcher

Service Dispatcher

Location: Waukesha, WI (On-site)
Schedule: Monday – Friday, 8:00 a.m. – 4:30 p.m.

Position Summary

Automatic Entrances of Wisconsin (AEW) is seeking an experienced Service Dispatcher to coordinate daily field operations for our 26‑person installation and service team. You will be the nerve center of our operation—scheduling calls, optimizing routes, quoting jobs, and ensuring technicians have the parts, information, and customer details they need to deliver world‑class service. This role will handle heavy inbound calls and emails, so the ideal candidate will have customer service experience and be extremely detail oriented!

Key Responsibilities

• Schedule and dispatch technicians for service and preventative‑maintenance calls
• Prioritize emergencies and adjust the daily plan in real‑time to maximize technician utilization
• Generate and follow‑up on service quotes (labor, parts, travel) using ServiceTitan or similar field‑service software
• Serve as primary point of contact for customers, providing status updates and ETA notifications
• Coordinate parts orders
• Monitor KPIs such as first‑time‑fix rate, on‑time arrival, and callback percentage; flag issues to the Director of Service
• Maintain accurate job notes, photos, and documentation in the CRM

Qualifications

• 2 years dispatching or coordinating field service teams in the trades, construction, facilities, or logistics (preferred, not required)
• Hands‑on experience with ServiceTitan, FieldEdge, Salesforce Field Service, or comparable software (ServiceTitan strongly preferred)
• Proven ability to build accurate quotes and interpret labor/material pricing
• Strong geographic knowledge of Wisconsin and route‑planning skills
• Exceptional multitasking, communication, and customer‑service abilities
• Proficiency with Microsoft 365; comfortable with multiple‑screen workstation
• High‑school diploma or equivalent; trade‑school or associate degree a plus

Compensation & Benefits

Hourly Rate: $25-30 per hour (commensurate with experience)

• Paid Time Off (PTO) after 90 day probationary period
• Health Savings Account (HSA) with company contributions
• Comprehensive medical, dental, and vision insurance
• 401(k) plan with 5% company match
• Professional development: access to ServiceTitan Academy & manufacturer training

About AEW

Automatic Entrances of Wisconsin is the dominant Stanley Access distributor in the state, specializing in automatic door installations, service, and cutting‑edge access control solutions. Our mission is to keep Wisconsin moving safely and efficiently through every automated entrance we install or service.

AEW is an Equal Opportunity/Affirmative Action Employer. As set forth in AEW's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Applicants may receive a copy of AEW's AA plan upon request.