What are the responsibilities and job description for the Service Coordinator position at Cobalt Service Partners?
With over 40 years of experience, Nashville Door Closer provides sales and services of commercial doors and architectural hardware. We are known for fast, affordable, and quality commercial door service. We also support our local universities, schools, government agencies, maintenance groups, and businesses with doors and hardware of all types.
Dispatcher / Service Coordinator
Summary
Customer Service answering the call is the most important role for the company. Our service promise lives or dies in the first contact on the phone with our company, this is the person who owns that moment. You will triage a request fast, match the right technician, and lock in a time on the calendar. That is what makes our company run and grow.
Our Core Values Make it Work – Creative problem solvers who always finish with high quality. Incredible Service – We serve first and always; "above-and-beyond” is the baseline. Enjoy the Ride – Work hard, have fun, and celebrate wins. Better Every Day – We learn on every job and attract people who do the same.
Responsibilities
Answer & triage inbound calls in under 3 rings, gather key details (door type, urgency, site contacts).
Prioritize tickets for healthcare, education, and marquee clients; escalate true emergencies.
Schedule & dispatch technicians—balancing geography, skill set, and parts inventory. Keep customer informed on ETA, Progress, Follow up Update status real time and verify accuracy in labor and materials Own the front desk vibe—warm greeting for visitors, quick hand-off for packages, cheerful help for teammates.
Schedule a full slate of work each to make sure there are no gaps in the schedule Skills & Qualifications ServiceTitan (or similar field-service software) power user—or quick study who loves software.
1 year in a fast-paced dispatch, scheduling, call-center, or service-coordinator role.
Calm, confident phone presence with superb listening & note-taking skills. Laser-sharp multitasker: calls, chats, screens, radios—no problem.
Familiarity with doors, locksmithing, access-control, HVAC, or similar trades is a plus.
High-school diploma/GED; able to pass background check & drug screen.
What We Offer
Competitive hourly pay performance bonus tied to customer-service metrics.
Medical, dental, vision, eligible on day one
401(k) with match.
PTO, paid holidays, and a culture that really does Enjoy the Ride.
Get Service Titan certified, take customer-service courses, grow into Service Coordinator or Service Manager!!
Dispatcher / Service Coordinator
Summary
Customer Service answering the call is the most important role for the company. Our service promise lives or dies in the first contact on the phone with our company, this is the person who owns that moment. You will triage a request fast, match the right technician, and lock in a time on the calendar. That is what makes our company run and grow.
Our Core Values Make it Work – Creative problem solvers who always finish with high quality. Incredible Service – We serve first and always; "above-and-beyond” is the baseline. Enjoy the Ride – Work hard, have fun, and celebrate wins. Better Every Day – We learn on every job and attract people who do the same.
Responsibilities
Answer & triage inbound calls in under 3 rings, gather key details (door type, urgency, site contacts).
Prioritize tickets for healthcare, education, and marquee clients; escalate true emergencies.
Schedule & dispatch technicians—balancing geography, skill set, and parts inventory. Keep customer informed on ETA, Progress, Follow up Update status real time and verify accuracy in labor and materials Own the front desk vibe—warm greeting for visitors, quick hand-off for packages, cheerful help for teammates.
Schedule a full slate of work each to make sure there are no gaps in the schedule Skills & Qualifications ServiceTitan (or similar field-service software) power user—or quick study who loves software.
1 year in a fast-paced dispatch, scheduling, call-center, or service-coordinator role.
Calm, confident phone presence with superb listening & note-taking skills. Laser-sharp multitasker: calls, chats, screens, radios—no problem.
Familiarity with doors, locksmithing, access-control, HVAC, or similar trades is a plus.
High-school diploma/GED; able to pass background check & drug screen.
What We Offer
Competitive hourly pay performance bonus tied to customer-service metrics.
Medical, dental, vision, eligible on day one
401(k) with match.
PTO, paid holidays, and a culture that really does Enjoy the Ride.
Get Service Titan certified, take customer-service courses, grow into Service Coordinator or Service Manager!!