What are the responsibilities and job description for the Senior Service Manager – Commercial Mechanical Services (P&L Leadership) position at Cobalt Recruitment?
Senior Service Manager – Commercial Mechanical Services (P&L Leadership)
NYC Metro Area | Onsite | $180,000–$250,000 base bonus
A growing commercial mechanical contractor is seeking a Senior Service Manager to lead a 30–40 person service division supporting heating plants and mechanical systems across large commercial buildings. This is a senior leadership role responsible for P&L performance, team development, customer relationships, and operational improvement.
We’re looking for someone with experience leading a service organization inside a mechanical or MEP contractor, who is comfortable managing financial results and building structure in a fast-growing environment.
Key Responsibilities
• Own financial performance of the service division, including P&L, budgets, forecasting, and KPIs
• Manage and develop supervisors, technicians, dispatchers, and office staff
• Strengthen operational processes across scheduling, dispatch, and service delivery
• Support pricing, proposals, estimates, and commercial contract negotiation
• Drive revenue through service contracts, repair work, and emergency service opportunities
• Build and implement technician training programs focused on troubleshooting, controls, and safety
• Oversee customer relationships and serve as a senior point of contact for commercial clients
• Implement or optimize ERP/service management software and workflow processes
• Develop standards for safety, quality, communication, and field performance
Qualifications
• Leadership experience in a commercial mechanical, heating, boiler, HVAC, or MEP service environment
• Track record of managing a division’s P&L and improving financial outcomes
• Experience leading teams of 30 or more across field and office roles
• Strong understanding of mechanical systems, heating plants, burners, controls, or BMS
• Strong customer-facing communication skills in a B2B commercial setting
• Experience improving service operations and driving KPI performance
• Ability to introduce structure, process, and training in a growing organization
• Familiarity with service or ERP software
Why This Role Stands Out
• Lead a service division experiencing strong year-over-year growth
• Direct influence over operational strategy, service quality, and customer experience
• Opportunity to help shape a proactive, technology-supported service model
• High-impact role with visibility at the leadership level
Salary : $180,000 - $250,000