What are the responsibilities and job description for the Senior Project Manager (HLS) position at Coastal?
Senior Project Manager
We are looking for a Senior Project Manager to help us support our continued growth.The Project Manager is responsible for leading a project’s delivery team through the successful delivery of all projects. Project Managers may be managing one or more client engagements at the same time. They manage Coastal Cloud resources and interface with client members to most effectively meet budget, delivery and customer satisfaction goals. They manage risks and resolve issues via regular status meetings with the project team and all stakeholders as well as internal escalation paths and support systems.
Please note that this role will require onsite availability (Tuesday-Thursday) at our client's location in Hartford, CT.
Role Responsibilities:
- Leads delivery teams, drives desired professional behaviors and motivates the team to the highest levels of performance, ensuring that team resources have the best conditions to perform successfully
- Leads large-scale and enterprise level Salesforce implementation projects, ranging in size and duration, with a focus on complex engagements with multiple workstreams
- Manages and builds the client relationship throughout the engagement, fostering trust, collaboration, and partnership growth
- Leverages a deep understanding of the Salesforce product suite in order to validate key design options and present proposal solutions to all levels of client management
- Validate Statement of Work and technical solution, defined by Solution Architect, meets client business goals and objectives and monitors work against the solution as project progresses; ensuring remaining budget covers remaining scope.
- Create, maintain, and own the risk register, identifying potential people, process, and technology risks, adjusting project plans and escalating communications to address them proactively
- Ability to identify, build and present Change Orders in partnership with the Solution Architect (scope) with minimal oversight from Account Engagement Manager or Director
- Create and manage a Resource Plan; adhering to budget and expected team member allocations while assigning work in a way that maximizes contribution margin.
- Understand Project ROI and KPIs; work with the Solution Architect to collect customer success stories, report against value and drive to 5/5 CSATs
- Strong adherence to the standards, templates, and processes set by Coastal Cloud, leveraging company project management tools to manage work and budget. Support continuous delivery process improvement across the team.
- Manage project payments through team timesheet review and approval, invoice approval, and escalation of concerns or delays.
- Provides mentoring and guidance to Coastal Cloud project team members and maintains accurate metrics of performance throughout implementations
- Travels with client or project team as needed
Experience/Skills Required:
- Minimum seven years of full life-cycle Salesforce implementation experience as Project Manager, with experience providing strong leadership and delivery oversight on complex and enterprise-level engagements
- Strong client management and communication skills, ability to build relationships with high-level internal and external stakeholders with a focus on building trust and collaboration
- Ability to maintain oversight and organization of multiple large level projects ranging in duration, size, and budget with multiple complex work streams in the Salesforce ecosystem
- Exposure to Multiple Salesforce Clouds and integration with additional SaaS platforms
- Exceptional writing and presentation skills, ability to lead high-level stakeholders in technical discussions and project oversight, providing guidance and building trust
- Ability to lead internal team stand-ups, providing guidance and mentorship throughout the project delivery lifecycle
- Direct employee management experience
- Must have full-time permanent US work authorization
Additional Preferred Experience/Skills:
- Bachelor’s Degree preferred, or equivalent experience
- Experience with Salesforce IT Project Implementation
- PMP Certification
- Working knowledge of the Coastal Cloud project management tools: Lucid, Tableau, Google suite (slides, sheets, documents), Accorto (budget management), TaskRay or Jira, resource allocation/forecasting
Why Coastal, and what we offer:
- Flexible working hours with an emphasis on a life-work balance (in that order!)
- Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
- Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
- Competitive quarterly bonus opportunities
- Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
- A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
- Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
- Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
- Opportunities for accelerated growth, networking, and career guidance and support
- Trust, transparency and respect across all levels of the company
Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.